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HP photosmart C4820 All-In-One inkjet printer does not let me save a scanned picture to my computer saying cannot use/find destination. It has created a destination okay on my C:/ drive. I tried uninstalling and re-installing and I now get an hpzopt01.exe error now. Any simple help ?

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Legin Varghese
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This is a software error, need to reinstall the printer software and try again.

Posted on Mar 09, 2009

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There must be some problem with the software.

Posted on Mar 09, 2009

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Ginko
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You need to change the destination folder on the software settings.

Posted on Mar 09, 2009

  • Ginko
    Ginko Mar 09, 2009

    Open your HP photosmart scanning software, or the software that you use to scan , in there , under options you find a setting to define the default folder where to save your files.

    As default folder chose My pictures , My documents, or a newly created folder inside my documents.

  • Ginko
    Ginko Mar 09, 2009

    hpzopt01.exe is the program badly installed, while the first problem was related to settings only, now that you have installed the software in the wrong way you have an additional problem.

    The solution is reinstalling the software with the option "Run as administrator " on vista, or log back in as administrator on XP and install teh program.

    See:




    Run As Administrator




    Run as Administrator in Vista

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1 Answer

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This should be installed or you might get to it through the control panel and printer settings.

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https://support.hp.com/us-en/product/hp-photosmart-c4400-all-in-one-printer-series/3655558/model/3655561/document/c03466081

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◦Windows XP or 2000: Click Start , click All Programs , point to HP , and then click HP Solution Center .
◦Windows Vista: Click the Windows icon, click All Programs , point to HP , and then click HP Solution Center .
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If the software is not instaled completly then you may have to install the software first, if the software for the All-In-One is completly installed then try the bellow steps.

My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:\Drive>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
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Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
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Tried to scan.

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1 Answer

I have a Photosmarat 2710, and my computer runs software Version X (not Vista). I can copy and print but not scan. When I try to scan it says I need to install or run HP software. The only software I got...
If in case the software is completly installed then try the steps mentioned bellow.

My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

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