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HP photosmart C4820 All-In-One inkjet printer does not let me save a scanned picture to my computer saying cannot use/find destination. It has created a destination okay on my C:/ drive. I tried uninstalling and re-installing and I now get an hpzopt01.exe error now. Any simple help ?

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This is a software error, need to reinstall the printer software and try again.

Posted on Mar 09, 2009

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There must be some problem with the software.

Posted on Mar 09, 2009

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You need to change the destination folder on the software settings.

Posted on Mar 09, 2009

  • Ginko
    Ginko Mar 09, 2009

    Open your HP photosmart scanning software, or the software that you use to scan , in there , under options you find a setting to define the default folder where to save your files.

    As default folder chose My pictures , My documents, or a newly created folder inside my documents.


  • Ginko
    Ginko Mar 09, 2009

    hpzopt01.exe is the program badly installed, while the first problem was related to settings only, now that you have installed the software in the wrong way you have an additional problem.

    The solution is reinstalling the software with the option "Run as administrator " on vista, or log back in as administrator on XP and install teh program.

    See:




    Run As Administrator




    Run as Administrator in Vista


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1 Answer

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My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
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Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
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Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
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1 Answer

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all the best.
thx

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2 Answers

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