Question about Canon PIXMA MP620 All-In-One InkJet Printer

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Canon PIxma MP620 Error 6C10 - Please help!

Hello, I have no idea what this error code means and can't find any detils anywhere. I have reinstalled, updated drivers, checked connections/ink/paper and everything I can think of.
Does anyone know where I can find a list of error codes, am getting no joy with user manuals/google etc.
Thanks in advance, Jon. 

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I got the same code on my ip3600, and stumbled across a quick fix which may work for yours.
1. Turn power off
2. Open cover as if you're going to change a cartridge
3. Turn power on
4. When printhead is in position to change cartridge, close the cover

That's all I did, and it seemed to work.

Posted on Feb 11, 2010

  • 4 more comments 
  • kenpodon Sep 03, 2010

    9/23/10 - Hey! This worked, my print cartridges lights came back on and it works!! I tried all the other fixes but only this one worked for me. Thanks everyone!

  • nothappyjan2 Jan 16, 2011

    16th Jan 2011 thanks a lot. I tried everything else that seems to be on line and this was the only thing that worked.
    Thanks again

  • raffern Jan 30, 2011

    det er så mange dyktige folk er ute, og løsningen fungerte for meg.

  • sandlelec Feb 10, 2011

    02/10/11--Thank you, thank you, thank you. This did the trick!!!

  • RV O Mar 23, 2011

    This works!

  • screamingman Jun 15, 2011

    Genius - worked for me too


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I figured it out. It has nothing to do with the above solutions (no offense). I came to this site and performed their suggestions with no luck. "A" for effort though. The problem is related to the scanner/ copier. When you use the scan or copy option, when you're done you have to turn off and on the printer and open and close the scanner lid. Then open the printer up and physically with your hands reset the print head (this means monkey with it until the red lights come back on and it's not all the way to the right in the printer). If you need to consult your manual, you will find more help under: "Troubleshooting, Print Head Holder Does Not Move to the Position for Replacing". This is verbatum from the manual. Did the trick.

Posted on Aug 03, 2010

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Try to reset the printer --
Reset the network settings only if one of the following conditions applies to your situation:
The printer is being moved to a new network, or new network segment, that uses new network settings and hardware (access points, wireless routers). 
The original printer port has stopped communicating and you would like to try reconfiguring the printer completely using the installation software. 
You recently reformatted your computer's hard drive and reinstalled your operating system. 
You are switching to an Ad hoc environment with different security settings.
Resetting network settings 

 - 4-Way directional button
 - Select button
WARNING! This procedure clears all network settings and returns them to the original factory default values. In order to have a record of any user-defined settings, it is recommended that you print the network setup page before starting the procedure. Click here for instructions on printing this page.
Step Action 1 Press until Setup is highlighted. 2 Press . 3 Press until Network Setup is highlighted. 4 Reset Network Adapter defaults should be highlighted. 5 Press . 6 Yes will be highlighted. A confirmation/warning message that 'All Wireless Network Settings' will be reset is now displayed. 7 Press if you require a reset of the network card. 8 Clearing Wireless Settings will be displayed, and the Wi-Fi indicator light will turn off (). 9 Please wait 1-2 minutes while the network adapter resets and reinitializes. You will know that the card has finished reinitializing when you see a solid orange indicator light ( ). 
NOTE: You will not be able to access network-related menus while the network card reinitializes. 
Alternative reset procedure 
Step Action 1 Press until Maintenance is highlighted. 2 Press . 3 Press until Reset Defaults is highlighted. 4 Press . 5 Reset all Menu Default settings to factory settings? will be displayed on the LCD, with the word Yes highlighted. 6 Press . 7 Also reset all Network Settings to factory defaults will be displayed on the LCD. 8 Press to highlight Yes. 9 Press . The message All Menu and Network Settings have been reset to factory settings will briefly display on the LCD. 
Related topics
If continuing... Then... to set up the printer in an Infrastructure network environment (i.e. with access points and routers) 

NOTE: This is the recommended procedure if you are connected to the Internet. click here. to reconfigure the printer using the Wireless Setup Utility or Lexmark Wireless Setup Assistant.

NOTE: Recommended if the software remains installed on the computer. click here. to set up the printer in an Ad hoc network environment (i.e. wireless-equipped PC directly to printer)
good luck

Posted on Mar 09, 2009

  • jan-ericlars Jan 28, 2011

    No, error 6C10 means "valve cam sensor error", a common error. The sensor is integrated in the "purge drive system". The reason for the error is that is is poor contact when the sensor should be activated when the purge drive is initiliased. Canon has admit the problem and has upgrade the sensor-contact from silver- to goldplate. I (which is a former Canon techician)
    have to reassemble the unit (side covers and middle cover , and spray the sensor soaking wet with Master Cleener.
    It helps in 9 of 10 units!

  • borkar_suraj
    borkar_suraj Feb 20, 2012

    where exactly is the valve cam sensor? How exactly do we spray the sensor? I have opened up the side and middle covers but not sure what to do next....


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Hey, solved it! I have had this problem before and it sux but unlike last time where we had to throw the printer away this time was fixable. I took the paper out of the top tray and put it all in the bottom tray. Then when it was opened I was pushing the cartridge back and forth back like 50 times to lubricate the rail. This seemed to work, unless it was the 9 or 10 restarts i did. (Mine had no lights on the ink cartridges and the printer wouldn't align to the middle)

Posted on Aug 02, 2010

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For my Canon MG6100, I was getting the 6C10 error and the printer would not progress beyond startup. All of the other solutions for related Canon printers did not work, but I did learn that this error is sometimes related to the ink and the print head.

So I took the ink out, and while the power was off removed the print head and cleaned it (GENTLY!!!!) with a Q-tip, being extremely carefull not to touch the print nozels.

When I replaced the print head and then the ink, the printer worked just fine after I powered it on. Hope this lasts, and helps others that have this problem with the newer MG printers.

Whether it was the cleaning, or mearly removing and replacing the print head that solved the problem, I'll never know. But the printer is now "fixed", so I don't really care anymore.

Posted on May 10, 2011

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I had this same problem, too. Tried to fix it for about three months and just had to do what "dmbeal" suggested. This would work for a temporary period of time, then back to Error 6C10 again.

I finally found a suggestion by "pineworks" that has solved it completely. Following is the link:

Thanks "pineworks"! This problem was driving me crazy.

Posted on Apr 14, 2010

  • john_jeffrey Feb 26, 2011

    The steps described by dmbeal worked for me, though I had to try it several times. I'd really like to read what pineworks has suggested, but the link above doesn't work. Can anyone out there update it?

  • newbox1 Feb 27, 2011

    Try this:


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What does Canon Pixma MG8220 error 6C10 mean?

Go to the Canon homepage, go to error messages, query that specific error.

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It wont print

Double check that the error isn't 6C10. I also thought I had an 8C10 error also and that's how I found your unanswered question! But I couldn't find any other internet reference to 8C10 but I did find a YouTube fix for a 6C10 error message. So I got my reading glasses and looked again. Sure enough it was a 6C10 error! I followed the instructions for the 6C10 error fix (resetting Ink Absorber Reset) and my printer is now functioning. Bonus note: My printer is a MP620 and the reset was for a MP550. Same error number though! and also same solution. By now your printer has probably crossed that printer rainbow bridge... but hopefully someone else will need your help? With my reset, I am going to run my $$$ ink cartridges out instead of maintenancing the absorber and then toss mine as well!

Dec 17, 2012 | Canon Pixma MP620 All-in-One InkJet...

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I have a canon MP550 which has thrown up the error 6C10. I have tried the solutions suggested at FixYa, but to no avail. My printer's only 6 months old. Any suggestions? Regards Jan

It is my pleasure to guide you.

I have done some extensive research on your 'error 6C10'.

I have looked at the following:


PIXMA MP500 Printer
Canon Pixma MP500 Service Manual

2-2. Service Call Errors (by Cyclic Blinking in Orange (Alarm LED) and Green (ON/OFF button), or Alarm LED Lit in Orange)

Cycles of blinking in orange (Alarm LED) and green (ON/OFF button) 16 times

Error [Error code] Valve sensor error [6C00]

Conditions An error occurred in the valve sensor during cleaning.

Solution(Replacement of listed parts, which are likely to be faulty) - Logic board ***'y (QM2-3078)

I realize that the '6C00' error is not exactly your but the manual does not have the 6C10. You can download that at the above link.

I also look at the Canon Pixma MP500 Users Guide Manual. There are several codes but not the 6C10. You can download this above as well.
Good luck and please post back that you are successful, giving thumbs up, or if I can be more helpful.

Jun 12, 2011 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

Canon MP 620 error 6C10

The purge unit is blocked,you need to unzip the printer and try to unlock or clean,if the problem persist you need to replace the purge unit.

Mar 10, 2011 | Canon PIXMA MP620 All-In-One InkJet...

1 Answer

I have a Canon PIxma MP620 and am getting the Error code 6C10. I've tried many of the suggested 'fixes' listed but so far no luck. I did do some scanning recently, but now even when I move the printer head...

This seems to work with many Canon models and is worth an attempt on your printer.

1. Start with printer off
2. Press and hold resume Button (triangle in the circle) and click "Power" button. Green led should be on
3. While holding the Power button, release the Resume Button.
4. Without releasing the Power Button, click "Resume" button for two times and release Both Buttons.
5. Click "Resume" for four times then soon click "Power" button, to confirm the selected action (reset counter absorber).
6. Turn off the printer and turn on again

Dec 28, 2010 | Office Equipment & Supplies

1 Answer

Canon MP620 Printer has 6c10 error message. Nothing I have tried seems to work. It will not power down unless I unplug it. Then when powering up th ecode comes back again in about a minute.

after youll be sure that you have communication with your internet modem ! delete your printer from your computer and install it again. at list thats what i did with my mp640 on my mac book. system preferences/print + fax. i suppose its something similar with the pc. i solve my problem this way. hope i help.

Apr 28, 2010 | Canon PIXMA MP620 All-In-One InkJet...

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Canon printer will not print. keeps on giving a code 6C10. where do I go to get help

Thats a service type error code and you can call Canon at 1-800-828-4040 and find the nearest shop, Canon has a one year warranty on all their printers.

Dec 19, 2009 | Canon PIXMA MP620 All-In-One InkJet...

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