Question about HP COLOUR LASERJET CM4730 F MFP Printer

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Display frozen on "initiating scanner", start button illuminated

Does not clear after cycling power

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Turn off, hold down 6 button and keep holding while turn on. Wait for the three lights to stay on then hit the 3 button to scroll down to COLD RESEt and touch 6. It should restart itself and possible fix it.

Posted on May 14, 2010

  • Manuel Ribeirinho May 28, 2013

    Thanks, but does not work. What 3 lights do you mean? I have to be long to hold the button 6?

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SCANNER FAILURE


The issue is with hardware of the printer.
Scan feature is most expensive and sensitive part of the printer.
I suggest you to contact HP support. If the printer is under warranty you may get a replacement printer or else they may give you a better option.

If not on warranty you may try this workaround:

  1. With unit off, press the 'Cancel' (pink button) and 'Color' (green button).
  2. This will start the printer in a diagnostic mode. Press '1' to run the diagnostics.
  3. Press 'Enter' or other keys as directed by the display prompts. When you don't know what to press, the 'Enter' key usually works. Some of the keys called for (for example 'Plus' and 'Minus') are not on every psc 2210 keyboard. They are mapped to one of the "directional" keys just above the numeric keypad area next to the 'Enter' key. Keep trying keys till one works.
  4. After all the diagnostics, the display will either go blank or display 'Initializing...' . Wait 10-20 seconds to make sure it isn't doing anything else then press the 'On' key.
The printer should start without the scanner error and the grinding/chattering noise.

Leave the printer on because the next power cycle brings the chattering noise back.
But, when it does, the procedure above seems to fix it every time.

PSC 2210 scanner failure HP Enterprise Business Community

Feb 18, 2014 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

0xc19a0002


Switch on your printer.
Press and hold the * key.
Press the # key and release both keys.
Display should say Enter Special Key Combo
Press and releasethe key in sequence 1, 2 and 3 buttons.
display says "support" R0631M

Press and release the right arrow button until the display says " System Configuration Menu".
OK button.
Display should say Hardware failure status. If not there already, Arrow Key over to Hardware failure status
Press and release the OK button.
Display should say Hardware failure status: Clear. Press OK to clear.
Press and release the OK Button. Message changes to Hardware failure status Cleared. Press Cancel to continue.
Press and release the CANCEL button as many times as necessary, so that, either the Welcome to Photosmart Express screen appears, or, the Ink System Failure screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

Turn the unit on. The printer may display message USE POWER BUTTON TO SHUTDOWN THE PRINTER followed by PRESS OK TO CONTINUE. Press OK. The Printer will start the ONE TIME INK INITIALIZATION PROCESS. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page..

Oct 10, 2013 | HP Photosmart C6280 Printer

2 Answers

My HP Photosmart C6280 asks me to replace the light blue ink cartridge and says it is unable to print until we replace the ink cartridge. We have replaced it three times and the same message appears. The...


Follow the below steps on the front panel of the All-in-One printer:
A. - Press and Hold the "Print Photos" & "Red Eye Removal" buttons. Release both buttons.

Display should say "Enter Special Key Combo"
B. - Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"
(try both and see which one will get you to system config menu )

display says "enter special key combo"

1. Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"
2. Press and release the right arrow button until the display says "System Configuration
Menu".
3. Press and release the "OK" button.
4. Display should say "Hardware failure status". If not there already, Arrow Key over to
"Hardware failure status
5. Press and release the "OK" button
6. Display should say "Hardware failure status: Clear. Press OK to clear".
7. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared.
Press Cancel to continue".
8. Press and release the "CANCEL" button as many times as necessary, so that, either the
"Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears.
PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the
printer and wall outlet.
it is now powered down and unplugged.
10. Wait 30 seconds for the power to get discharged and then plug the power cable into the
wall outlet first and then into the back of the printer
11. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
12. If the printer has already initialized, then go to the next step. If not, the printer
will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do
not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
13. To verify printer functionality print a SELF TEST PAGE.

Aug 31, 2011 | HP Photosmart C6280 Printer

1 Answer

Ink system failure


An "Ink System Failure" error message displays on the printer during initialization or setup

Get the unit into the "Support Menu" by following the steps below according with the product

A. - Press and hold the "*" key.

B. - Press the "#" key and release both keys.

Display should say "Enter Special Key Combo"
C. - Press and release in sequence the "1", "2" and "3" buttons.

1. Press and release the right arrow button until the display says "System Configuration Menu". (on C8100 use Touch Screen)

2. Press and release the "OK" button. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",

3. Press and release the "OK" button. Display should say "Hardware failure status: Clear. Press OK to clear".

4. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".

5. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

6. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

7. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

8. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.

9. If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

10. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.

VOTE ME IF U LIKE THIS SOLUTION

Aug 12, 2011 | HP Photosmart C7280 Printer

2 Answers

HOW DO YOU RESET THE ERROR MESSAGE 0xc18a0207 on an HP 6100 series all in one ?


A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.

1. Press and release the “OK” button.
2. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
3. Press and release the “OK” button.
4. Display should say “Hardware failure status: Clear. Press OK to clear”.
5. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
6. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
7. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
8. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
9. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
10. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
11. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
If the error is still there, or reoccurs replace the unit

Jul 26, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Message states: the following ink cartridges cannot be used after device intialization, and must be replaced


Hi,

Try the following steps to resolve the issue,
1.) Press & hold the * key
2.) press the # key & release both the keys.
3.) Display should say Enter Special Key Combo - Press & release in sequence 1,2 & 3 buttons.
4.) Press and release the right arrow button (or the right arrow icon on touch screen displays) to look for the System Configuration Menu then press OK.
5.) Press and release the right arrow until the Ink Initialization status is displayed.
6.) Press and release the OK button.
7.) Display should say Ink Initialization status: Clear. Press OK to set it.
8.) Press and release the OK button ONCE. (This is very important; do not press the OK button for a second time).
9.) Press the cancel button three times to leave the support menu.
10.) Unplug the unit from the power supply and wait 10 seconds.
11.) Plug in the unit, Follow the on-screen instructions, the unit will initiate the initialization cycle.

Thanks,

Fame..

Oct 23, 2009 | HP Photosmart C6280 Printer

1 Answer

On power up, unit begins to go thru calibration. Then freezes up. Display remains blank. Clicking is heard from scanner unit. Scanner bulb blinks on one end. Unplugging sometimes resets to the point it...


May be the scanner is not initialized. Disassembly the covers and take out the scanner section.Open it and clean the ash from mirrors.If not help you may change the scanner section.

Oct 09, 2009 | HP LaserJet 2840 All-In-One Printer

2 Answers

When trying to print it says


HP LaserJets - Cold Reset Instructions Cold resetting a printer resets the printer to factory defaults.Please note: Any settings you make at the printers control panel will be reset to factory defaults, including the IP address if you have a JetDirect card installed. Remove the JetDirect card while you cold reset the printer if you don't want to erase the JetDirect card's settings.

You can also reset the NVRAM. Resetting the NVRAM will clear the page count and reset the service mode settings to factory defaults. On printers with a display panel you need to enter service mode to manually change the information stored in NVRAM. On printers that don't have a display panel, such as a 5P, 6P, 2100, 2200 there is a different procedure outlined below.
coldreset.jpg
"Older" printers with a display panel. (e.g. 4000, 4100, 5si, 8000, etc.)

Cold resetting the printer is simply a matter of turning the power off, holding down the GO or Online button while turning the printer on.
Resetting NVRAM settings must be done manually through service mode. See entering service mode.
"Newer" printers with a display panel. (e.g. 2300, 2400, 4200, 4250/4350, 4300, etc.)

Turn the printer off and then on. When the printer begins its memory count, press and hold down the Checkmark button until all the main LED signal lights illuminate and stay illuminated. Then release the Checkmark button, and use the Up/Down arrow keys to find the Cold Reset option, then press the Checkmark button again to choose that option.
Printers with no display panel.
HP 1100, 1200 - While the printer is on, press and hold the Go button for 5 seconds. This will reset the printer.
To reset the NVRAM. Turn the printer off. Press and hold the Go button for 20 seconds while powering on the printer.
HP 2100 - To perform a cold reset, turn the printer power off, then press and hold the JOB CANCEL button. Turn the printer power back on and after all the LEDs come on release the JOB CANCEL button. A cold reset changes most system parameters in NVRAM to the factory defaults. The JOB CANCEL button must be released within 20 seconds after all of the LEDs come on; otherwise, an NVRAM initialization is performed instead of a cold reset.
HP 2200 -
Cold reset:
1. Turn the printer power off.
2. Press and hold GO.
3. Turn the printer power back on and continue to hold GO until the Attention light turns on.
4. Release GO.
5. The device lights will begin cycling from front to rear. The cold-reset process will run until completion and the device will go to the ready state.

NVRAM Reset:
1. Turn the printer power off.
2. Press and hold GO.
3. Turn the printer power back on and continue to hold GO until the Attention, Ready, and Go lights turn on.
4. Release GO.
5. The device lights will begin cycling from font to rear. The NVRAM initialization will run until completion and the device will go to the ready state.
HP 5P & 6P
Cold reset:
Turn the power off and hold the reset button (button closest to the back of the printer) for LESS than 20 seconds while turning the printer on.
Reset the NVRAM:
Turn the power off and hold the reset button for MORE than 20 seconds while turning the printer on..

Aug 30, 2009 | HP LaserJet 3015 All-In-One Printer

1 Answer

Hp deskjet 5552 how to reset?


HP LaserJets - Cold Reset Instructions Cold resetting a printer resets the printer to factory defaults. Please note: Any settings you make at the printers control panel will be reset to factory defaults, including the IP address if you have a JetDirect card installed. Remove the JetDirect card while you cold reset the printer if you don't want to erase the JetDirect card's settings.

You can also reset the NVRAM. Resetting the NVRAM will clear the page count and reset the service mode settings to factory defaults. On printers with a display panel you need to enter service mode to manually change the information stored in NVRAM. On printers that don't have a display panel, such as a 5P, 6P, 2100, 2200 there is a different procedure outlined below.
coldreset.jpg
"Older" printers with a display panel. (e.g. 4000, 4100, 5si, 8000, etc.)

Cold resetting the printer is simply a matter of turning the power off, holding down the GO or Online button while turning the printer on.
Resetting NVRAM settings must be done manually through service mode. See entering service mode.
"Newer" printers with a display panel. (e.g. 2300, 2400, 4200, 4250/4350, 4300, etc.)

Turn the printer off and then on. When the printer begins its memory count, press and hold down the Checkmark button until all the main LED signal lights illuminate and stay illuminated. Then release the Checkmark button, and use the Up/Down arrow keys to find the Cold Reset option, then press the Checkmark button again to choose that option.
Printers with no display panel.
HP 1100, 1200 - While the printer is on, press and hold the Go button for 5 seconds. This will reset the printer.
To reset the NVRAM. Turn the printer off. Press and hold the Go button for 20 seconds while powering on the printer.
HP 2100 - To perform a cold reset, turn the printer power off, then press and hold the JOB CANCEL button. Turn the printer power back on and after all the LEDs come on release the JOB CANCEL button. A cold reset changes most system parameters in NVRAM to the factory defaults. The JOB CANCEL button must be released within 20 seconds after all of the LEDs come on; otherwise, an NVRAM initialization is performed instead of a cold reset.
HP 2200 -
Cold reset:
1. Turn the printer power off.
2. Press and hold GO.
3. Turn the printer power back on and continue to hold GO until the Attention light turns on.
4. Release GO.
5. The device lights will begin cycling from front to rear. The cold-reset process will run until completion and the device will go to the ready state.

NVRAM Reset:
1. Turn the printer power off.
2. Press and hold GO.
3. Turn the printer power back on and continue to hold GO until the Attention, Ready, and Go lights turn on.
4. Release GO.
5. The device lights will begin cycling from font to rear. The NVRAM initialization will run until completion and the device will go to the ready state.
HP 5P & 6P
Cold reset:
Turn the power off and hold the reset button (button closest to the back of the printer) for LESS than 20 seconds while turning the printer on.
Reset the NVRAM:
Turn the power off and hold the reset button for MORE than 20 seconds while turning the printer on..

Dec 02, 2008 | HP DeskJet 5550 InkJet Printer

1 Answer

Photos


Does this help? You obviously have to insert the media type into the media slot on the far right.(omoademola) Using the top control panel Printing tasks Scanning/Copying/Faxing tasks Troubleshooting
The top control panel lets you print an image from a photo card, scan a document or image, and copy a document or image with the press of a button.
Button/Light: Function: 1 Power : Turns the All-In-One on or off. 2 Copy: light Illuminates when Copy Mode is selected. 3 Mode: Changes the copy, scan, or photo card mode. 4 Scan: light Illuminates when Scan Mode is selected. 5 Photo Card: light Illuminates when Photo Card Mode is selected. 6 Rotate: Rotates the image 90 degrees. 7 LCD Panel: Number of Copies- this changes the copy count. Note: This feature is not active in Scan Mode. 8 Display: Shows copy, scan, and photo card selections. 9 Resize: Enlarges or reduces the size of the image. 10 Page Preview: Shows a preview of the output. 11 Select: Secures an option. 12 Menu: Provides options for image. 13 Arrow : Scrolls left, right, up, or down. 14 Stop/Clear: Cancels a print job or clears a selection. 15 Color Start: Initiates color copy, scan, or photo card output. 16 Black Start: Initiates black copy, scan, or photo card output.

Jan 10, 2008 | Lexmark P4350 All-In-One InkJet Printer

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