Question about Brother HL-2040 Laser Printer

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Won't feed paper

I have a HL-2040 laser printer that continues to flash the red paper light and it definitely has paper in the machine...?It won't feed paper and the setting is not on manual

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  • georgehrosen Mar 09, 2009

    Many thanks - the trick was to turn it off for 5 minutes and it is now running fine

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Check for paper bits between the rollers and then try.

Posted on Mar 09, 2009

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Try these solutions...

Try unplugging it and turning it off for 5 minutes, then reconnecting it to your system.
Sometimes, if the paper in the tray is not fully seated and tapped back, you can get an error or non-functioning printer and it looks like a weird error when it's really just the paper tray.

Or

I have the same problem. Followed the guides provided by brother and that did not help
Answer to your Frequently Asked Question: How do I clear the flashing Paper LED (light)?

The Paper LED flashing can be caused by no paper in the manual feed
slot, a paper jam, the front cover is open, the back cover is open, dust
on the drum, a memory full error, a print overrun error or not having a drum installed.
Note: Be sure that a toner AND drum assembly is installed in the machine
before continuing. A machine may exhibit a jam message if a drum or toner isn't installed or isn't installed properly. The drum is
a separate part from the toner cartridge and the two parts fit together
tomake the drum and toner assembly. The problem may also happen from
usinggeneric/third party/non-Brother supplies.
To clear the Paper LED flashing, follow the steps listed below:
Brother strongly recommends that customers do not use generic drum units
and/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the
other to ensure quality and reliability. Using non-Brother supplies may
affect the hardware performance, print quality and machine reliability.
The Brotherlimited warranty does not apply to any problem that is caused
by the useof third party drum units, toner cartridges or toner.
Warning: If you just used the machine some parts inside the machine are
extremely hot.
1. If the paper source setting of the program you are printing from or
the Brother printer driver is set to Manual feed, the Paper LED will
flash prompting you to load a sheet of paper, an envelope, or a label in
the manual feed slot of the printer. It can also be caused if the document you are trying to print was created as a letter,
mailing, or label.
2. Using both hands, slide the manual feed slot paper guides on the
front of the printer to the width of the paper that you are going to
use.
3. Using both hands, put one piece of paper in the manual feed slot
until the front edge of the paper touches the paper feed roller. When
you feel the printer pull in the paper, let go and the printer will
print the document. If the Paper LED continues to flash and the printer
does not pull in the paper, this issue was not caused by a manual feed
command, continue with trouble shooting.
4. Open the front cover by pulling the tabs on the left and right side
of the printer towards you.
5. Remove the drum/toner assembly by lifting it up slightly at the
center and pulling it out to the front. Place the drum/toner assembly on
a piece of disposable paper or cloth to avoid spilling and scattering the toner.
6. Clean the primary corona wire inside the drum unit by gently sliding
the blue tab on the top from right to left and left to right several
times. Return the blue tab and snap it into the home position. If you
don#t, printed pages may have a vertical stripe.
7. Remove the toner cartridge from the drum unit holding down the lock
lever (purple tab) on the left side of the drum unit and lift the toner
cartridge out.
*Handle the toner cartridge carefully. If toner scatters on your and or
clothes, immediately wipe it off wash it with cold water.
8. If there is paper in the drum unit, gently remove it.
9. Examine the inside of the printer where the drum was installed. If
there is paper inside the printer carefully remove it.
10. Reset the toner cartridge into the drum unit (be sure it clicks
into place).
11. Reinstall the drum/toner assembly into the printer.
12. Close the front cover. If the Paper LED is still flashing, continue
with trouble shooting.
13. Turn the Brother printer around with the back of the printer facing
you.
14. If the back cover is open, close it securely. If the Paper LED is
still flashing, continue with trouble shooting.
15. Open the back cover.
16. Open the black plastic inner chute by pressing on the release tab
located on the right side of the chute.
Note: The inner chute has a diagram on it of a piece of paper being
removed from the printer.
17. If there is paper inside the printer carefully remove it.
NOTE: If paper is wrapped around the orange roller do not try and remove
it. The printer has a one year limited exchange warranty. If the printeris in warranty, call Brother Customer Service at
1-877-BROTHER (1-877-276-8437) for warranty options. If the printer is
out of warranty, contact a Brother Authorized Service Center for repair
by clicking on the link below:
http://www.brother-usa.com/service/default.aspx
18. Close the back cover. If the Paper LED is still flashing, continue
with trouble shooting.
NOTE: The inner chute will close automatically when the back door is
closed.
19. Pull the paper tray completely out of the printer.
20. If there is paper jammed in the paper tray or underneath the
printer, gently remove it.
21. Reload the paper in the paper tray. The tray can hold up to 250
sheets of 20 lb paper. Do not over fill the tray. There is a maximum
paper mark located on the top of the right and left paper guide. It
looks like a V cut out in the plastic.
NOTE: If you are using special paper and the machine has problems
feeding it from the paper tray, try loading the paper in the manual feed
slot.
22. Put the paper tray firmly back into the printer. If the Paper LED is
still flashing, continue with trouble shooting.
23. To troubleshoot a Memory Full error, press the Go button on the
printer to print the data remaining in the printer. Cancel the print job
if you want to delete the data remaining in the printer by pressing the Go button for about 4 seconds until all the LEDs light up.
The Ready andPaper LEDs will flash as the job is being cancelled. If
this does not clear the error, reduce the print resolution in the
Brother printer driver or reduce the complexity of your document. If the
Paper LED is still flashing, continue with trouble shooting.
24. To troubleshoot a Print Overrun error, set the page protection in
the Brother printer driver to AUTO. Change the following settings in the
printer driver and try again. The best combination of these settings will vary depending on your document:
Graphics mode
TrueType mode
Use Printer TrueType Fonts For further assistance ..

Posted on Mar 09, 2009

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