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To unlock the handset,follow these steps
1 - Switch ON your phone without a SIM Card
2 - enter #PW+XXXXXXXXXXXXXXX+1# (XXX's = the code we sent you)
The letter P will appear after quickly pressing the star button ( * )
The letter W will appear after quickly pressing the star button ( * )
The letter + will appear after quickly pressing the star button ( * )
3 - The phone should show the message "SIM Restriction Off" or a
similar message to confirm that is it unlocked! Hope this helps.