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In this case Try to Do a Wia scan i will tell u how.......... Windows Vista: Go to Start/All Programmes/Windows Photo Gallery........... There you will see an option saying File click on that and now on the drop down click on Import from Scanner or Camera.........Select ur scanner from that list and click on Import............. If it doesnt scan and does the same thing it insists that there should be a Problem with the scanner......... If that works.......... Software Problem............. Uninstall and Reinstall the software................
A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Disconnect the printer from your computer. Reboot your pc. Unplug and re-plug the printer into the power source to reset it. When the everything turns back on, reconnect the printer into the computer. Wait for your computer to fully recognize the usb connection. Try to scan again.
You can also try to update your printer driver. Just insert the installation disc into the pc hard drive and run the setup application.
NOTE: When fitting the wires, be sure to use those specified below. Machine front: (P/N: 2C91236), gray Machine rear: (P/N: 2C91235), black Fitting requires the following tools Two frame securing tools (P/N 302C968310) Two scanner wire stoppers (P/N 3596811)
Procedure 1. Remove the rear cover.
2. Remove the screw and remove the scanner wire drum gear from the rear side of themachine.
3. Remove the stop ring and bush.
4. Remove the stop ring and bush from the front of the machine.
5. Remove the scanner wire drum shaft from the scanner unit.
6. Insert the locating ball on each of the scanner wires into the hole in the respective scanner wire drum and wind the scanner wire three turns inward and four turns outward. With the locating ball as the reference point, wind the shorter end of each of the wires outward.
7. Secure the scanner wires using the scanner wire stoppers.
8. Refit the scanner wire drum shaft to the scanner unit.
9. Insert the two frame securing tools into the positioning holes at the front and rear of the scanner unit to fix the mirror 2 frame in position.
10. Loop the outer ends of the scanner wires around the outer grooves in the pulleys on the mirror 2 frame, winding from below to above.
11. Hook the round terminals onto the catches inside the scanner unit.
12. Loop the inner ends of the scanner wires around the grooves in the pulleys at the left of the scanner unit, winding from below to above.
13. Loop the scanner wires around the inner grooves in the pulleys on the mirror 2 frame, winding from above to below.
14.Wind the scanner wires around the grooves in the scanner wire guides at the left of the scanner unit.
15. Hook the round terminals onto the scanner wire springs.
16. Remove two scanner wire stoppers and frame securing tools.
17. Focusing on the locating ball of the wire drum, move aside the wires to inside.
18.Move the mirror 2 frame from side to side to correctly locate the wires in position.
19. Put the mirror 1 frame on the scanner rail and move it toward the left side of the machine.
20. Insert the frame securing tools into the positioning holes (leftmost holes) at the front and rear of the scanner unit and screw the mirror 1 frame while securing both the mirror 1 frame and the mirror 2 frame.
I have the same all-in-one printer and have just recently, the unit is a few years old, started having the same problem. I found that that if I make double sure the pages are evenly stacked and very carefully placed in the feeder tray, the problem is less common. It doesn't work everytime but ar least I get my faxes through on the first attempt 75% of the time.
Sounds like you scanner is dead. Not much you can do. New all in one machines use very low quality parts to lure people with the features and then **** out in a year or so to make you buy a new one. HP scanners a somewhat more reliable but can be prone to the same problems.
Possible, your printer has worked out whole its resource. Even though his(its) repair technically possible, he will be expensive. Your warranty service was expiredabout 3 years. Think about buying new. Good luck. I have bought itself from Epson.
Go to this link and type "cannot communicate with scanner" in the search box. Click Search. Then select the "ERROR: Cannot communicate with scanner" link. You will see several things to try to correct your problem. Usually, this error shows up if there is another USB device connected which prevents the computer from "seeing" the scanner, even though it can print without problem. So do try to disconnect any other USB device (except mouse or keyboard) and reboot the system.