Question about Dell 964 All-In-One InkJet Printer

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I have a Dell 964 AIO Printer that has worked just fine on my home network using Windows XP. I recently added a Dell Computer Desktop utilizing Windows Vista and cannot get the printer to communicate.

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  • someday22 Mar 15, 2009

    Exactly the same as above. I've uninstalled/reinstalled, did a driver update & firmware updated. The scanner will scan in "preview", but won't when I want it to scan to my computer.

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* * * WINDOWS 7 DRIVER ISSUE FOR DELL PHOTO PRINTER AIO 964 SOLVED !!! * * *

After doing a Google Search for a work-around solution to this issue, I finally discovered a successful method of allowing the Dell Photo Printer All-In-One 964 to work with the Windows 7 Operating System. I am also quite certain that this solution will work with the Vista Operating System as well. The full thread of the solution can be found here:

http://en.community.dell.com/forums/t/19274021.aspx


Below, I will detail the steps necessary to accomplish this fix and get the Dell AIO 964 printer working correctly with Windows 7:

1) Perform a manual uninstall of all of the old printer drivers that are installed in the system by going to Start > Devices And Printers, right-clicking on the Dell AIO 964 icon, and clicking on Remove This Device.

2) Unplug the USB cable from the computer.

3) Download the ZIP Archive file R166225.ZIP from the Dell Support website here:

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R166225&formatcnt=2&libid=0&typeid=-1&dateid=-1&formatid=-1&fileid=224455

4)
Extract all the files from R166225.ZIP into a separate folder by themselves. Remember to write down the location of this folder and these files for later use. For example, you could create a new folder named "DELL964" and extract the files there.

5) Navigate to the directory you extracted the files to, locate SETUP.EXE, and run it. This will run the Dell Clean-Up Utility, which effectively removes any old printer drivers or files from your system. (You might need to navigate to a sub-folder named "CleanUp_Utility" under the folder that you just created in order to run SETUP.EXE. This is where the executable file was located on my system at this point.)

6) Reboot the computer when prompted by the Dell Clean-Up Utility.

7) After the computer reboots and Windows 7 starts back up, log back in.

8) Download the self-extracting file R146813.EXE here:

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R146813&formatcnt=1&libid=0&fileid=195111

9)
Navigate to the file R146813.EXE, right-click the filename, click Properties, click the Compatibility Tab, and check off the following check boxes: Run this program in compatibility mode for: (then select Windows Vista Service Pack 2), and Run this program as an administrator.

10)
Right-click SETUP.EXE, click Run as Adminstrator, and run SETUP.EXE. You might be able to get away with just running the executable without this step, but I included it for redundancy and for safety's sake.

11) Re-connect the USB cable to your computer when prompted by the Setup Utility. A small warning: when I did this step, Windows detected my printer and installed its own native drivers for the printer, and a dialog box popped up attempting to print an alignment page. I ignored this dialog box entirely. If this happens, you will be prompted by the Setup Utility to update the driver, which is what you want to do. Continue to run the Setup Utility as normal.

12) Reboot the computer once again.

13)
After starting up Windows 7 and logging in, go to Start > Devices and Printers, and left-click the icon for the printer twice. Click Customize your Printer, then the Ports Tab. Check off "Enable bidrectional support."

14)
Verify that the printer is communicating with the operating system by printing a test page. This can be accomplished by returning to Customize your Printer and click Print Test Page.

15)
If at this point your printer refuses to print and you are still getting the error that it cannot communicate with the computer, reboot, restart Windows 7, login, and repeat Step 14.


Posted on Jan 30, 2010

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I had a tough time and found out it was more or less a problem that was rooted in a more complex router setup between my Verizon modem and Linsys router. Short version is:

1. Uninstall all previous Dell printer drivers and software
2. download latest drivers for both printer and adapter from dell
3. install adapter first
4. install printer
5. if printer wil not "show up" in available printers during setup, use the Dell IP utility to manually set IP address. (I had to manually assign an IP address to the 3300 adapter that was within the alotted range established on the linksys router (ie 198.162.2.200 instead of the typicall xxxxx.100's).

then try and rerunning printer setup if necessary

Good luck

Posted on May 05, 2009

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I have a 9320 One Touch Scanner and can not find the drivers for Vista. This is creating much frustration as I had purchased the scanner new and can not use it. If possible please point me on where to...


System Requirements PC Microsoft Windows 98 SE, 2000 Professional, ME, XP:
Pentium Equivalent Processor or Higher
64MB of RAM (128 MB Recommended for Windows XP)
200 MB of Available Hard Disk Space
CD-ROM Drive
USB Port
Color Monitor
I do believe the scanner does not support windows vista as of yet.

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hp color LaserJet 2550L (32-bit)
HP Officejet 4200 (32-bit)
HP PSC 1401 All-In-One Printer (32-bit)
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Microtek Scanmaker 3600 (32-bit)
Samsung ML-2010 monochrome laser printer (32-bit)
Epson R220 (32 bit)
Brother HL 1030 works after adding a printer manualy and installing as a brother 1430 (32bit)
Dell Photo AIO Printer 964 (32-bit)
HP Laserjet 4plus (32bit)(64bit) with HP Jet Direct as LPR on Standard TCPIP Port
HP DeskJet 845c (32 bit)
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Lost my AIO software


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