Question about Dell 964 All-In-One InkJet Printer

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I have a Dell 964 AIO Printer that has worked just fine on my home network using Windows XP. I recently added a Dell Computer Desktop utilizing Windows Vista and cannot get the printer to communicate.

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  • someday22 Mar 15, 2009

    Exactly the same as above. I've uninstalled/reinstalled, did a driver update & firmware updated. The scanner will scan in "preview", but won't when I want it to scan to my computer.

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* * * WINDOWS 7 DRIVER ISSUE FOR DELL PHOTO PRINTER AIO 964 SOLVED !!! * * *

After doing a Google Search for a work-around solution to this issue, I finally discovered a successful method of allowing the Dell Photo Printer All-In-One 964 to work with the Windows 7 Operating System. I am also quite certain that this solution will work with the Vista Operating System as well. The full thread of the solution can be found here:

http://en.community.dell.com/forums/t/19274021.aspx


Below, I will detail the steps necessary to accomplish this fix and get the Dell AIO 964 printer working correctly with Windows 7:

1) Perform a manual uninstall of all of the old printer drivers that are installed in the system by going to Start > Devices And Printers, right-clicking on the Dell AIO 964 icon, and clicking on Remove This Device.

2) Unplug the USB cable from the computer.

3) Download the ZIP Archive file R166225.ZIP from the Dell Support website here:

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R166225&formatcnt=2&libid=0&typeid=-1&dateid=-1&formatid=-1&fileid=224455

4)
Extract all the files from R166225.ZIP into a separate folder by themselves. Remember to write down the location of this folder and these files for later use. For example, you could create a new folder named "DELL964" and extract the files there.

5) Navigate to the directory you extracted the files to, locate SETUP.EXE, and run it. This will run the Dell Clean-Up Utility, which effectively removes any old printer drivers or files from your system. (You might need to navigate to a sub-folder named "CleanUp_Utility" under the folder that you just created in order to run SETUP.EXE. This is where the executable file was located on my system at this point.)

6) Reboot the computer when prompted by the Dell Clean-Up Utility.

7) After the computer reboots and Windows 7 starts back up, log back in.

8) Download the self-extracting file R146813.EXE here:

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R146813&formatcnt=1&libid=0&fileid=195111

9)
Navigate to the file R146813.EXE, right-click the filename, click Properties, click the Compatibility Tab, and check off the following check boxes: Run this program in compatibility mode for: (then select Windows Vista Service Pack 2), and Run this program as an administrator.

10)
Right-click SETUP.EXE, click Run as Adminstrator, and run SETUP.EXE. You might be able to get away with just running the executable without this step, but I included it for redundancy and for safety's sake.

11) Re-connect the USB cable to your computer when prompted by the Setup Utility. A small warning: when I did this step, Windows detected my printer and installed its own native drivers for the printer, and a dialog box popped up attempting to print an alignment page. I ignored this dialog box entirely. If this happens, you will be prompted by the Setup Utility to update the driver, which is what you want to do. Continue to run the Setup Utility as normal.

12) Reboot the computer once again.

13)
After starting up Windows 7 and logging in, go to Start > Devices and Printers, and left-click the icon for the printer twice. Click Customize your Printer, then the Ports Tab. Check off "Enable bidrectional support."

14)
Verify that the printer is communicating with the operating system by printing a test page. This can be accomplished by returning to Customize your Printer and click Print Test Page.

15)
If at this point your printer refuses to print and you are still getting the error that it cannot communicate with the computer, reboot, restart Windows 7, login, and repeat Step 14.


Posted on Jan 30, 2010

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I had a tough time and found out it was more or less a problem that was rooted in a more complex router setup between my Verizon modem and Linsys router. Short version is:

1. Uninstall all previous Dell printer drivers and software
2. download latest drivers for both printer and adapter from dell
3. install adapter first
4. install printer
5. if printer wil not "show up" in available printers during setup, use the Dell IP utility to manually set IP address. (I had to manually assign an IP address to the 3300 adapter that was within the alotted range established on the linksys router (ie 198.162.2.200 instead of the typicall xxxxx.100's).

then try and rerunning printer setup if necessary

Good luck

Posted on May 05, 2009

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Posted on Jan 02, 2017

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1 Answer

Is there a fix for the compatiblity issue of the Dell AIO 964 and Dell Studio (64 bit) laptop?


From the manufacturer's web-site:

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=2684&l=en&s=pub&os=WW1&osl=en&catid=&impid=&SystemID=PRN_ALL_A960

(for the 'AIO 960', not your 'AIO 964' model), there currently is no "64-bit" drivers. Will the 32-bit driver work?????

I could not find ANY information about the '964' printer.

Jan 02, 2010 | Dell Photo 964 All-In-One InkJet Printer

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I recently got a new Dell computer and kept my Dell AIO 922 printer, but now the icon is lost, I cannot scan. However, I can print, but that is about it.


Do you still have the Dell AIO 922 Drivers and Utilities CD? If so, you can reinstall it on your new Dell PC with the Drivers and Utilities CD. Although you are able to see this printer in your list, the other components are missing such as the scan and fax options. If you have already reinstalled it using the CD, you should see the All In One Center under the Start Menu/ All Programs/Dell Printers/Dell AIO Printer 922 and the All In One Center should be showing there. You can right click on the All in One Center and select "send to" and choose desktop to create a shortcut or icon on your desktop. Your options for scanning and faxing should be showing here. Hope that helps!

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6 Answers

Dell 3300 adapter


Hi,

Let me recap, just one more time.
Your wireless router,
You updated the firmware(most have out dated firmware from sitting in the warehouse)
Broadcast SSID
Using WPA-PSK(TKIP) Security
Mixed mode(b and g, n if available) This is needed for wireless devices to work properly.
Channels 1, 6 or 11. These channels are the channels most wireless devices work on the best(I use channel 11)
Now for the printer. Download and run this patch to completely remove the printer from your computer.

The patch is password protected. The way around the password protected zip file is to open the zip file with Winrar or 7zip(.exe file)

Restart your computer.

After router is done, now setup your wireless print server/printer.
3300 Utility
3300 Firmware
Attach the 3300 to your computer using the USB Cable and insert the 3300 disk. Follow the instructions. It should ask you for the network ID, type of security and password.
Download the proper drivers.
XP Drivers
Vista 32-bit Drivers
Install the drivers, choose network, choose I'm using a wireless print server(if you do not see this, then choose add printer and you should see it then) and follow the instructions.

Thanks for contacting Fixya

Jun 05, 2009 | Dell 3300 Print Server

1 Answer

Dell 3300 Printer Adapter and Vista


Vista is tricky when adding networked printers.  
Add printer by using a local device, not a networked device.  Assume the printer is connected locally to the machine.

Feb 01, 2009 | Dell Inspiron E1705 Notebook

1 Answer

Black lines in display and printer will not turn off with on/off button


If your printer does not function properly, or communication error messages appear when using your printer, you can remove and reinstall the printer software.
  1. Click Start®Programs or All Programs®Dell Printers®Dell AIO Printer 946.

  2. Select Uninstall Dell AIO Printer 946.

  3. Follow the instructions on the computer screen.

  4. Restart your computer.

  5. Insert the Drivers and Utilities CD, and then follow the instructions on the screen.

If the installation screen does not appear:
    1. In Windows XP, click Start®My Computer.

In Windows 2000, double-click My Computer from your desktop.
    1. Double-click the CD-ROM drive icon, and then double-click setup.exe.

    2. When the printer software installation screen appears, click Personal Installation or Network Installation.

    3. Follow the instructions on your screen to complete the installation.


      If the problem continues, the printer needs to be serviced.

Aug 09, 2008 | Dell 946 All-In-One InkJet Printer

1 Answer

I have a 9320 One Touch Scanner and can not find the drivers for Vista. This is creating much frustration as I had purchased the scanner new and can not use it. If possible please point me on where to...


System Requirements PC Microsoft Windows 98 SE, 2000 Professional, ME, XP:
Pentium Equivalent Processor or Higher
64MB of RAM (128 MB Recommended for Windows XP)
200 MB of Available Hard Disk Space
CD-ROM Drive
USB Port
Color Monitor
I do believe the scanner does not support windows vista as of yet.

Printer / Scanner

HP Deskjet 6940 (via Network, auto driver) (32-bit)
HP Laserjet 5L (32bit)
hp color LaserJet 2550L (32-bit)
HP Officejet 4200 (32-bit)
HP PSC 1401 All-In-One Printer (32-bit)
Lexmark 240N (Native Driver x64).
Microtek Scanmaker 3600 (32-bit)
Samsung ML-2010 monochrome laser printer (32-bit)
Epson R220 (32 bit)
Brother HL 1030 works after adding a printer manualy and installing as a brother 1430 (32bit)
Dell Photo AIO Printer 964 (32-bit)
HP Laserjet 4plus (32bit)(64bit) with HP Jet Direct as LPR on Standard TCPIP Port
HP DeskJet 845c (32 bit)
(supported printers/scanners)

Apr 20, 2008 | Office Equipment & Supplies

1 Answer

Updated to Windows Vista and now the Dell 922 AIO scanner won't work


I assume the old computer was not Vista
This site has the vista 32bit driver
for Dell 922 AIO http://www.techspot.com/drivers/driver/file/information/8761/

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