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Re: no power to the unit
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You might try turning off power to it by flipping off the specific breaker that serves the unit. Leave it off for 2-3 minutes, turn it back on and see what you've got. If you have a manual, it could be there is a reset button, but I have no idea. . .
the only "reset" is the circuit breaker.... if they both suddenly quit working, there is no power to the hood at all.... if the breaker/fuse at the box is good, then the hot wire has slipped out of the connection.... not an easy way to trace it. all you can do is work backwards, starting at the power box up inside the hood. if all those connections are tight (power supply to unit's wires) then it's in the wall, attic, or under the floor.... no fun.
The first thing you should do is follow the golden rule of electronics repair and unplug it, let it sit for a few minutes, and plug it back in. It'll probably reset and be fine. It may have just been a fluke, or it may start happening more and more and the unit's electronics will need to be serviced.
kerry, does it make any difference if you hold that button or not? If so, the switch set could be bad. Any odd noise from the motor? The motor might be bad. Power off. Then, remove the filter and try to turn the motor by hand. If it turns hard, it's the motor. Easy, then replace the switch. Check the electrical connections to the unit. There should be a box somewhere inside the housing. It is possible that wires have come loose. Again, do this part with the power off.
when just the high and low lights are lit, the unit is in childproof mode. try holding down the high and low buttons at the same time until they go out. then if they do, check the response of the other buttons. If this dosen't help, there are really only 2 other options. Most often we see the control board go bad on these (located behind an access panel in the lower right hand corner of the unit below the counter) or the button pad contacts wear out. If the only button that doesn't respond is the up down button, and all the other buttons work fairly easily once its up..then you probably have a bad button pad. If the thing does all sorts of weird things and seem to have a mind of its own, probably a bad control board. the control boards on these fail so often, they re-designed the board to prevent further failures. The button pad is easier to replace and cheaper, so if you have to guess go with that first. good luck!
If I'm not mistaken, these are the same as the Dacor range vents. If thats the case, we have seen a LOT of bad control boards on these, but I can't say I've ever had one with quite the symptoms you are describing. You may just need to reset the filter timer, as that light comes on every 40 hours of use I belive. But I think you said you have already done that. If you have cleared the light per the instructions and it just keeps coming back on, then you probably do have a bad control board. That should be located on the lower right of the unit behind a small square acces hole, if its like the model I am familiar with. They arent too hard to change, just make a diagram of all the wires before you pull em off and make sure to turn of the power first. One more thing, if the filter light doesnt come on after you reset it, try taking the blower motor box of the front of the unit and checking the 3 prong connector between the fan and the vent and make sure it hasn't come undone or that one of the terminals hasnt backed out of the connector, causing a poor contact. Good Luck!