Question about HP Pavilion dv9000z Notebook

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Cannot get Microsoft works to open in vista

Hi, i have vista premium, my microsoft works has been working fine, went to open today and just keeps saying an error has occured, file is missing/renamed or deleted, to reinstall.
I have the micrsoft works suite 2004 (didn't come with this computer) and have tried to reinstall with this, to no avail. have also searched through mirosoft help/support and downloads/updates.
i thought about uninstalling the programme and trying to install again, but there are a few products in the list....i dont want to uninstall anything i shouldn't...any help/advise would be much appreciated.

Posted by on

  • kellienmark Mar 09, 2009

    i somehow posted this under HP/laptops...this is not a laptop problem or anything to do with HP..

  • kellienmark Mar 10, 2009

    Hi, yes i did remove the works, and reinstalled works 9 disc, and the works interface will now open and programmes will run, but when i tryan open a document online, it starts to open then says "works font cache has stopped working".?? i have looked everywhere, and found a solution page @ microsoft, but is for XP..saying prob may be caused by -

  • The Adobe Distiller printer driver is the active printer driver.
  • An active printer driver is corrupted

  • Have removed a printer had on computer (not adobe) and changed security and ran scans etc....

    any other suggestions?? thanks

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2 Answers

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  • Contributor
  • 10 Answers

If you stop the print spooler service...that should allow Works to open up.

  1. Open Computer Management.
  2. In the console tree, click Services.
    Where?
    • Computer Management/Services and Applications/Services
  3. In the details pane, double-click Print Spooler.
  4. Do one of the following depending on the task you want to do:
    Click Stop to stop the service.
    Click Start to start the service.


  • To open Computer Management, click Start, click Control Panel, double-click Administrative Tools, and then double-click Computer Management.
  • When you stop the Print Spooler service, it might stop other dependent services.
  • The print spooler runs under the Local Computer system account by default.
  • You can also start and stop the Print Spooler service through a command-prompt command. For more information, see Related Topics.

Posted on Mar 27, 2009

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  • Master
  • 463 Answers

You must use Microsoft Works 9 (came out in 2008, I think) or later with Vista, or you will get erratic results. Hence, the 2004 version is bombing.

Posted on Mar 09, 2009

  • Rob
    Rob Mar 10, 2009

    Try using system restore to restore back to a date when the thing was running correctly...

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