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You will need to set the display resolution and vertical sweep rate on the computer to something the monitor can handle. The monitor works best at 1440 x 900 at 59.8 Hz vertical rate. If your laptop's graphics chip doesn't have this setting (available settings are listed in the Display control panel), then look on page 19 of the monitor's owner's manual to find something that matches a resolution listed in the control panel.
I would go ahead and boot into safe mode where you say it does work and then take a look. See how it detected it...ie look in device manager and see if it picked it up by it's true brand/type etc. Check the settings both of the display and on the envision itself. Check the resolution selection. It's probably picking it up as a lower res. but when it boots into reg windows may be trying to run at full res and perhaps that's what it won't do. Check to see what driver it's using. It may need the specific driver from envision and not the generic driver. It could also be a bad pin on the envision itself.
If you have another computer you can hook it up to, do that to make sure the envision is working. That way you can deduce which is the problem, the monitor or the setup in your laptop.
You can go to the Envision customer support website and look for the driver under the driver support section for you model monitor. The website is. www.envisiondisplay.com. You can also call the Envision customer support at this telephone number. !-888-838-6388. They should be able to help you with getting the correct driver to support your set-up. I hope this information helps you with your problem.