I cant get locked in to www.hotmail.com since updating my AVG anti virus protection
Windows Live Hotmail normally loads without
issue, but several problems on your computer can restrict access to your
Firewalls with high security sensitivity,
malicious spyware and disabled cookies are three of the main reasons for
blocked Hotmail accounts.
Hotmail also does not load if Microsoft blocks
your account for spamlike activity.
This can happen if your account was compromised,
If cookies are disabled on your Internet browser, Hotmail
Cookies store specific data about you that you have provided
to a website, such as your name or address.
To turn on cookies in Internet Explorer, click
"Tools" and "Internet Options."
Click "Privacy." Move the slider from "Block
All Cookies" to "Medium."
This security level blocks advertising cookies but enables
the cookies that allow you to access your Hotmail.
To enable Firefox cookies, click "Tools,"
"Options" and "Privacy."
Click "Use Custom Settings for History."
Enable cookies to view your Hotmail messages.
Check for Spyware
Spyware is a type of malicious software that steals your
personal information or disables functions of your computer.
Spyware on your computer may block access to your Hotmail.
Run an anti-spyware or anti-virus program, such as Norton,
AVG or Avira.
If you have a spyware or virus infection on your computer,
these programs find and destroy it.
Some malware affects the "hosts" file on your
Find and open the file
"C:\Windows\System32\Drivers\etc\hosts" in Notepad.
Look for "passport.com" or
If you see either, malware has possibly infected the file.
Change the IP address affiliated with the file name to
eliminate the problem.
Hotmail blocks accounts when it detects spamlike behavior
For example, if hundreds of advertisements are sent from
your account in just a few minutes, Hotmail views this as spam and blocks your
If you are not sending spamlike emails or instant messages,
someone may have guessed your password and accessed your account.
If Hotmail blocks your account, you have the option to enter
your cellphone number as verification that you are the true account owner.
When you enter your number, Microsoft sends a text message
to that phone number.
Retrieve the verification code from the text message and
enter it on the Sign-In page.
When you access your account, change the password
Your firewall may block access to Hotmail or cause emails to
To determine if the firewall is the problem, disable it
temporarily and try to access your mail. Firewall settings are sometimes set
Lower the security sensitivity before you attempt to log in
If you notice other websites not loading, reset your router.
This solves many connection issues.
Check the clock on your computer.
An inaccurate clock may block you from loading Hotmail.
To ensure your clock's accuracy, click the clock in the
bottom-right corner of the task bar.
Click "Date and Time" and "Internet
Click "Change Settings."
Click the check box next to "Synchronize With an
Internet Time Server."
Oct 03, 2013 |