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CD-ROM, DVD, or other disc tray not opening
Locking device or software installed
First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button
If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive
If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive
If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.
Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.
What to do if CD or DVD stuck in drive?
Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.
CD/DVD Drive Tray problems There are two ways to open the CD/DVD drive door if the button just below the drive tray does not work. Go to My Computer and right click on the drive and click on Eject. If this does not work then you can manually open the CD/DVD drive tray by - Straighten a paper clip and gently insert it into a tiny hole below the drive tray next to the Eject button. Push the paper clip gently until the drive tray pops out, then pull the tray until it is fully out, then you can remove the CD/DVD disc. If you still having problem opening with the Eject button, then the CD/DVD drive is faulty and needs replacing.
CD Drive Tray problems There are two ways to open the CD drive door if the button just below the drive tray does not work. Go to My Computer and right click on the drive and click on Eject. If this does not work then you can manually open the CD drive tray by - Straighten a paper clip and gently insert it into a tiny hole below the drive tray next to the Eject button. Push the paper clip gently until the drive tray pops out, then pull the tray until it is fully out, then you can remove the CD disc. If you still having problem opening with the Eject button, then the CD drive is faulty and needs replacing.
Open Computer in start menu, right click on the DVD/CD rom, Eject. If that fails,Turn off the machine, use a thin instrument to manually pry open the tray. OR remove the DVD/CD rom and disassemble the case. If the DVD or CD has exploded.
Just below the CD/DVD tray there is a tiny hole. Insert a straighten paper clip in this hole and gently push the paper clip until the CD/DVD tray pops out. You can now pull the tray out until it is in the fully opened position to remove the disc. Try pushing the eject button to see if the tray closes, then push the eject button to see if the tray opens. If this foes not work then the CD/DVD drive is faulty and it needs to be replaced.
It is possible that a CD may have become stuck within the CD-ROM drive. If the CD-ROM drive has a small hole (that is not the head phone jack), using a paper clip, place the paper clip within the hole and attempt to manually eject the CD-ROM tray.
If the CD-ROM drive is only partially able to be opened, attempt to pull the tray gently to see if it can be manually ejected. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become bad, dislodged, or that a CD is positioned in the drive, which does not allow it to open.
I have found that if a software program is locking the CD, power off the computer, power on and immediately try to eject the drawer when the first image comes on the screen. Try several times before the OS comes up.
Have you tried the eject button from the tray? If all that you need is a tool to eject the tray without touching the tower, I suggest you to go to this link and download the Eject-CD freeware runtime file EjectCD.exe - approx 30kB. Alternative if your tray is locked and can not open with the above methods, you have to locate a small hole in the front panel of the tray and put into that hole something like a connector (for papers) or a strong wire in order to push the internal system to open.
In case of a problem or clarification, don't hesitate to post.
Thanks and regards Please kindly rate this solution Stelios direct FixYa link: http://www.fixya.com/users/technical114
Best guess is that a small plastic catch broke. My cousin has similar doors on his CD trays. I personally would take the doors off. As far as repair, again best guess without seeing it, is that you'll need a new door panel.
Your CD-ROM may still be functional. The tray may just be stuck, instead of broken. First let's remove the CD.
Get a large paperclip and bend the end out straight. Look for a tiny hole underneath the CDS tray. Push the end of the paperclip into it, and it should open the CD tray a little. Then pull it out the rest of the way and get your CD out. Then try pushing the eject button on the CD-ROM to get the tray to go back in. It may take several trys. If that does not work push the tray in, slowly. Then try the eject button again. I hope that works.
If it does not you can continue to use the CD of course (lots of CD-ROMs have paperclips hanging out of them. And I've seen the problem go away, occasionally, after continued opening and pushing back the tray.