Question about Xerox DocuColor 240 All-In-One Laser Printer

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Relocating my xerox doculor 240 to another location.

Last time I moved from a large city to a small town xerox charged me a fortune to come in and restart the printer. Moving from the second floor on one building to the second floor of another building. No service available for three hours.

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  • jeffersonave Mar 13, 2009

    Thank you for your help. If I have any problems I will let you know. Me emal is


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A fine line scratch on print out

Posted on Feb 07, 2010

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As long as you keep it level there is no problem moving it. You can run it up ramps onto a truck. Just be sure you secure it well, that machine is top heavy and wants to tip.
Other than that, if you are loading it into t a truck. make sure you place a blanket or something over it and place the paper trays toward the wall so they dont fly open in transport. Its not that difficult to move and I know, Xerox is a rip off when it comes to moving a machine. Just take care, once moved just turn it on, If there are any problems let me know,

Posted on Mar 09, 2009

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Have to relocate zerox 240 up several flights of stairs. last time I did it, xerox charged me hundreds to just have it restart. What is the proper way to shut it down and restart etc.

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What types of damage can be incurred in moving this type of copier

There are components that can be damaged.
The customer is usually offered a you move we move price.
If you place a service call to tear down the machine, the tech should come in and prep and wrap the machine for the move.
Once it is at the new location and you are ready for it call for the tech to come in and reassemble.
the should take no more than 1 to 1 1/2 hours on each end.
As long as your mover is OK with moving the machine this is the most cost effective way to move it.
I usually recommend you place both the tear down and the set up service calls at the same time. this should reduce down time as your call set up call will already be in the system.

Hope this is of some help

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Cant machine to do any thing it powers up and thats it

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Printer error 15,004.45:58077

Thats a common error. The drum heaters are not working. The easiest way of determining that is to turn the printer off, then turn the room lights off. Once you do that, turn the machine on and look into the exaust slits on the right side of the machine. Those vented slots for teh fan. After a few seconds, maybe 30 seconds to a minute, you should see a glow inside there. I doubt you will see any lamps comming on.
Those are two, 150 watt halogen lamps, normally one or both burh out. They are a little time consuming to replace, but with patience you can do them. Let me know if you want to try replacing them, I will send you the steps to follow.
You can call Xerox, but they are going to charge you a small fortune to repair the printer. You can fix it for less than $20.

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