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Xbox 360 Error Code 0021

I have recently got the 3 red lights on my Xbox 360. I did the x-clamp fix in attempt to resolve the problem. I did the error code test and the error was 0020. I then loosened the bolts which held the heat sinks and got error code 0021. Does anyone know of any ways to resolve this? I would much appreciate it.

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  • Curtis Kingston
    Curtis Kingston Apr 02, 2009

    I have the same problem I originally had the Error code 0020 then I reflowed all of the solder and did the X-Clamp fix and now it gives me the 0021 code instead.

    I have been professionally repairing Xbox 360 systems for about 2 years now and have never seen this problem if someone can help that would be greatly appreciated.

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So, you took apart the Xbox 360?

The Xbox 360 has serious cooling problems; compressed air usually does wonders for the Xbox.

You'll "brick" your Xbox tampering with the fan and heat sink; soft mods are always a bad idea if you don't have any recourse for fixing the system.

Hard Mods/Mod Chips are the best way to go because you have dual boot capabilities; you can boot to the original Xbox OS or the Mod Chip firmware.

Currently, Microsoft is being sued for the number of Xbox 360 consoles experiencing the "Red Rings of Death."

Microsoft is making amends by fixing the Xbox 360 at no charge.

Taking the Xbox apart yourself may void your warranty; you might start by uses an Ohm Meter to check the heat sink and fan connections.

Also make sure there is not a gap between the heat sink and the processor; this space should be filled with the thermal compound.

Furthermore, the fan might be damaged and not reporting the fan speed through the variable resistance wire; only way to determine this is by powering the fan with +5v / -5v and checking the variable resistance wire with an Ohm meter.

Posted on Mar 09, 2009

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2 Answers

How to fix the red rings on your xbox 360


1 Red Light Error -
Your system indicates this error when only the bottom right part of the ring is flashing. When you have 1 red light on the Xbox 360, it is usually associated with an error code you see on the screen, such as the Xbox 360 error code E74.
Searching for this error code online or in the Microsoft support site will give you the description and solution. Usually the problem lies on the DVD drive whether it is the wrong firmware or lacks a chip.
It may also be a hard drive error which can be resolved by taking it out and putting it back in or it can be a voltage error which usually occurs if you have added accessories to it. It is best to research the error code so you know exactly what to do.

2 Red Lights Error - One of the most common is when two red lights are flashing. No need to panic if you see only see the Xbox 360 2 red lights. Its sole meaning is that the console is too hot and needs to cool down. Power down the system and try again in a few minutes or if possible after an hour or two.
After giving the system some rest and playing in a much cooler environment, you should be back to your gaming in better performance. If the problem persists however, you may need to have it serviced to have the cooling issue fixed.

3 Red Lights Error - f you see three flashing lights, you are experiencing the infamous three red lights problem that many other gamers are frustrated with. You may also know it as the Red Ring of Death.

At one point 1 out of every 3 Xbox 360 owners experienced this problem. This is the one error that you do not want to get. This highlights that there is a serious Xbox 360 hardware problem.
Your options are to send your console back to Microsoft for repair or to fix it yourself. Be prepared to spend a nice amount of money ($140 or so) if you are sending your system to Microsoft and you no longer have the warranty

4 Red Lights

If you have to get any flashing lights on your Xbox 360, pray that this is the one. If the entire ring flashes, it is a minor problem that indicates that the AV cable isn't connected properly or in rare instances, the cable is damaged. Make sure everything is properly connected and replace it if It still doesn't work.

Jul 21, 2011 | Microsoft Video Game Consoles & Games

3 Answers

Has 3 red blinking lights


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Red Ring of Death: Red Flashing XBOX 360 Lights Explained Common Xbox 360 Red Ring Errors The XBOX has a reported 54.2% failure rate which makes the XBOX 360 gaming consoles' worst "lemon" to date. If you find yourself with the red flashing lights error, --> lg.php?category_id=15&content_type=article&content_type_id=2663399&key_page=682482001924178892&site_id=1&bannerid=11791&campaignid=3153&zoneid=23&loc=1&referer=http%3a%2f%2fwww.associatedcontent.com%2farticle%2f2663399%2fred_ring_of_death_red_flashing_xbox.html%3fcontent_type%3darticle%26content_type_id%3d2663399&cb=8da55f49a0 follow this guide to try and pinpoint the problem with your XBOX 360.

1 Red Ring = Serious Hardware Failure
I f your XBOX 360 has a 1 red flashing light error, you're more than likely in big trouble. The 1 flashing red ring of light can be due to GPU or CPU failure, RAM overheating, a DVD drive error, or some serious problem with your Xbox 360's internal components. The most common 1 flashing red ring lights error is the E74 error. The E74 error is no easy fix for the Xbox 360 and usually has to be repaired by the manufacturer [though some have managed to repair it with the heat gun trick - but be careful]

2 Red Rings = Overheating
Mostly all red flashing lights on the Xbox 360 rings are due to overheating in some way or other, but the 2 red rings singles out overheating as the main issue. When doing the X-Clamp fix the 2 red rings are required to fix the Xbox 360 by overheating the CPU. If you get this Xbox 360 error without doing the X-Clamp fix, you probably just need to let your Xbox 360 cool down for a few hours. Make sure that all vents aren't blocked off and that your Xbox fans are working properly in order to repair this problem.

3 Red Rings = Basic Hardware Failure
The most common error on the Xbox 360 is the 3 red rings - also known as the Red Rings of Death (RRoD). This flashing lights problem is the main cause of Xbox 360's 54.2% failure rate. The 3 red flashing lights can be due to lots of different errors but is mainly due to the X-Clamps in your Xbox 360 and overheating. Fortunately, lots of people were able to fix this issue using the X-Clamp and heat gun fix. Follow this list of error codes to find out the real issue with the 3 red rings because there are quite a few of them.

Jan 07, 2011 | Microsoft Xbox 360 Console

3 Answers

1 red light on xbox 369


hi, here follows a possible solution from Microsoft support:
One light on the ring of light around the power button on your Xbox 360 console flashes red.
You might also see the following error message on your television screen or monitor: System Error. Contact Xbox Customer Support. This message is followed by an error code in the format of "Exx," where xx is a two-digit number.
Note If you see error code "E74" on your screen, click the following article number to view the article in the Microsoft Knowledge Base: 941377 E74 error appears when you use your Xbox 360 console Back to the top
CAUSE A single flashing light might indicate a hardware failure on your Xbox 360 console. Back to the top
THINGS TO TRY Step 1: Disconnect and reconnect all cables a. Turn off your Xbox 360 console. b. Unplug all memory units, controllers, and accessories from your console. c. Unplug everything from the back of your console, including power and video cables. d. Unplug your power supply from the wall, and then unplug the short cord from the power brick. e. Plug everything back in. Make sure that you make all connections firmly.
f. Turn on your console. If the problem still occurs, go to step 2. Back to the top
Step 2: Remove the hard drive To see whether the problem involves the Xbox 360 Hard Drive, temporarily remove the hard disk unit. If your Xbox 360 console does not have a hard disk, go to step 3. To remove the Xbox 360 Hard Drive, follow these steps: a. Turn off the console. b. Locate the hard disk on your console.
c. Press the release button on the hard disk, and then lift the hard disk from the console.
d. Turn on your console. If these steps resolve the issue, reattach the hard disk to verify that the error occurs only when your Xbox 360 Hard Drive is connected. If this is true, contact Xbox customer support to order a replacement hard disk. To contact Xbox customer support, visit the following Web site: http://www.xbox.com/support/contact If this does not resolve your issue, go to step 3. Back to the top
Step 3: Disconnect any memory units a. Turn off your Xbox 360console. b. Unplug any memory units attached to your console. c. Turn on the console. If these steps resolve the issue, reattach the memory units to verify that the error occurs only when a memory unit is connected. If this is true, contact Xbox Customer Support to order a replacement memory unit. To contact Xbox Customer Support, visit the following Web site: http://www.xbox.com/support/contact If this does not resolve your issue, go to step 4. Back to the top
Step 4: Request a repair If the previous steps do not resolve your single flashing light issue, there are no additional troubleshooting steps and your Xbox 360 console must be repaired at our service center. https://myservice.xbox.com/it-it/Pages/welcome.aspx

Jul 31, 2010 | Microsoft Xbox 360 Console

1 Answer

What is wrong with my xbox it says error 65?


Error 65: DVD Drive Error.... DVD Timeout, Wrong firmware, dvd is without f/w chip, etc. This can also be caused by the tray not being fully closed on boot.

Flashing red:
1.the av cable cannot be detected
Make sure that the AV cable is correctly connected to the Xbox 360 console.
Disconnect the AV cable from the Xbox 360 console, and then reconnect the AV cable to the Xbox 360 console.
If the four flashing red lights continue to flash, try wiping the metal area of the AV pack with a dry cloth. The metal area is the end that plugs into the console. Wipe the metal area thoroughly, and then try the AV Pack again.
If the AV cable is correctly connected but the four red lights are still flashing, substitute a different AV cable if you have one available.
2.general hardware failure
Try restarting the console.
If restarting the console does not resolve the behavior, follow these steps:
Turn the console off.
Unplug all the power and AV cables from the console.
Unplug the power cord from the wall socket.
Firmly reconnect all the cables.
Turn on the console.
If these steps do not resolve the behavior, turn the console off, remove the hard drive, and then turn on the console. If the 3x Red LED error light is no longer displayed, turn the console off, re-attach the hard drive, and then turn on the console.
Also examine the lights on the power supply. When you turn on the console, the power supply light should illuminate green even if the three lights on the RoL flash red.

The specific type of hardware failure can be determined by a "hidden" error code
Turn the xbox 360 on, and wait till the 3 red lights are flashing.
Press and hold the sync up button (the small white one), while holding that button press the eject button.
The LEDs will now blink the first number in the code (as described below).
Release the eject button and press it again.
The LEDs will now blink the second number of the code.
Release the eject button and press it again.
The LEDs will now blink the third number of the code.
Release the eject button and press it again.
The LEDs will now blink the forth number of the code.
Release the eject button and press it again.
The LEDs will go back to the 3 red flashing lights.
You should be able to determine the difference between the 3 flashing lights and the error code lights by the rate in which they flash.

Here is how you interpret the LEDs to get the code number:
All four lights flashing - 0
One light flashing - 1
Two Lights flashing - 2
Three lights flashing - 3

0001 power supply problem
0002 Network Interface problem
0003 Power problem could be the PSU could be the GPU/CPU, somehow the console isn't getting clean power from the power supply.
0010 over heating
0011 over heating - If you are receiving this error after disassembling your console make sure to all 8 of the heatsync screws are tightened securely to the board/heatsink holes.
0012 over heating
0013 over heating
0021 DVD Drive Time out - Can be caused by problems with a firmware flash. This is also speculated to sometime be caused by a problem with the southbridge chipset on the motherboard.
0022 GPU Error / GPU Overheating

Feb 08, 2010 | Microsoft Xbox Console

2 Answers

3 red flashing lights on xbox360


General Hardware Failure

usually caused by the E-73 Error from defective X-Clamps/Heatsinks

Feb 07, 2010 | Microsoft Premium System for Xbox 360

3 Answers

Red ring on my xbox360


I recently had the E74 system error (1 red light) which started with as ‘black snow’ on the screen. There is an extended 3 year warranty that covers E74 and 3 Red Lights/RROD errors only. It seems to have been put down as a graphics chip and/or over heating problem.

I looked in to fixing it myself but thought might as well let someone else graze their hands getting the case off!

Despite the horror stories of it taking forever MS seemed to have pulled their finger out and made this a very efficient process, I got mine back within a week (I live in the UK and repairs get shipped to Germany).

Here's a quick breakdown of the process:

1. Go to www.xbox.com/support and click on the relevant link relating to your problem.

2. Go through the walkthrough. THIS IS VERY IMPORTANT AS IT COULD JUST BE A LOOSE CONNECTION. If you've still no joy you can click a link to pick whether you are a US resident or not.

3. Type in serial number of the console (you don't need any receipts, I bought mine off eBay).

4. They send you a shipping label and a link to arrange UPS to come and pick up your console.

5. Bite your nails and rock manically in a corner until your console comes back (you can track the whole process at xbox.com).

I've sent back a first generation 360 and an Elite. Certainly worth considering as they will repair or replace your console!

http://support.microsoft.com/kb/907534 3 Red Light (Red Ring Of Death/RROD)

http://support.microsoft.com/kb/941377 E74 Error

If you want to attempt to fix the error yourself (and have no guarantee of sorting it and invalidate your warranty) search YouTube for ‘E74’ fix or ‘xbox towel trick’. This is supposed to overheated the console and re-solder dry solder joints. Only try if your warranty has run out and/or you own a bricked console!

Please rate me if any of this helped J

Dec 07, 2009 | Sega Video Game Consoles & Games

2 Answers

It say e 74 the light is red


The single Red Light and the E74 error code means that there is a I/0 Hardware Error. This error code can mean a few things but the most common is that there is a problem with the scalar chip.
The Error could also indicate a problem with the AV cable so you may want to check this first before attempting a repair.
Microsoft cover this in their 3 Year warranty so if your console is not modded and in its 3 Year warranty contact them first.
The error can be sometimes be fixed with the X-clamp fix but this is a rare working fix.

Nov 25, 2009 | Microsoft Xbox 360 Console

2 Answers

When i turn my xbox 360 on one light in the bottem right corner flash red and it reads E 74 error but when i unplug the xbox from the t.v it doesnt flash red, does this mean we need a new wire


one red light means the video card is dead not the cord and unfortunately cannot be fixed and to make it worse this error is not covered by warranty, if you want it under warranty tel microsoft wen you ring that it has 3 red flashing lights (RROD) not 1 as this error is covered by warranty

Jun 30, 2009 | Microsoft Xbox 360 Console

1 Answer

I did the x clamp fix on my 360 now i have error code 0020


error code 0020 is currently unkown, however it is possibly overheating. and 0021 is caused by a timeout on the dvd drive or a GPU error, try re-heating the chips using a blow dryer on low heat for 10-15mins.

Dec 28, 2008 | Microsoft Xbox 360 Console

1 Answer

Red ring 0021


Call 1-800-4my-xbox. Microsoft extended the warranty to 3 years for hard drive failures, specifically the dreaded "red ring of death." I just called yesterday and they are sending a free shipping box in the next few days and I will have a repaired or new xbox in a matter of 3-4 weeks. FREE OF CHARGE!

Apr 30, 2008 | Microsoft Xbox 360 Console

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