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Its likely that the unit itself is bad. Do you have another dock or boombox to plug it in and trouble shoot with? If it doesn't power up in multiple sources it could be dead. Either way, TSS Radio can help: tss-radio.com
Turns out the radio isn't broken after all. In my research on your site I ran across a user who said he/she just plugged their radio in, turned it on and waited. I tried that and after a couple of minutes of a Sirius logo screen, then a blank screen followed by a high pitched beep the radio started playing again. I then remembered that one of the last things I input with the remote before the radio stopped working properly was mistakenly selecting an unwanted prompt on the AutoShutDown menu. When the radio finally came back on I selected Factory Default to reset all functions and now it operates properly. Thanks for the help.
Most of the Xact models use the standard Sirius antenna. Unfortunately Xact no longer supports satellite radios. You can get a replacement antenna from any Sirius dealer and see if that works. Sounds like the antenna wiring might be broken or shorted out.
Hello, I had the same problem with my xact xtr1 and I was advised by xact that they have no repair process in works and most likely wont. They did say let it run for 10 minutes and once you have a menu switch to factory defaults which proves to be a worthless fix. I would have to pay $39.95 for a new radio...horrible customer service. The bright side is that Sirius will not charge me the $75.00 transfer fee as a good faith gesture. I have decided to switch to another radio and leave the Xact brand out of the equation, if there is no upgrade or modification to the existing equipment why set yourself up for a future failure.