Question about Xerox Phaser 8500/DN Printer
I replaced the maintnance kit . Then it said yellow stick was stuck, so I replaced it then the message came up and said service 860 09.007.42:57383 What do I do?
You could try the colour test procedure and just melt it out but that will waste a lot of link in all of the sections
Posted on Mar 30, 2009
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Posted on Jan 02, 2017
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Ink count sensor flags are stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black. (Your error indicates black ink loader failure)
Features on the bottom of genuine Xerox ink sticks actuate the Ink Out Sensor located at the forward end of each ink channel of the Ink Loader. The sensor indicates the passage of ink to provide a count of ink consumption.
Damaged or non-genuine ink sticks may not reliably actuate the sensors. This can lead to false Ink Out messages as well as Ink Stick count faults. Using 8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick count faults.
Ink Loader will need replaced and then diagnostics entered to run "Clear ISC Fault" test to clear the error.
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