Question about Office Shredders

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Our model# OM99732 office max shredder got jammed and after the jam was removed the motor no longer turns on. I took out the screws on the underside and removed the top to see if anything was jammed inside, found nothing. How do we fix the motor, if that's the problem?

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  • Anonymous Mar 16, 2009

    I have the same issue.

  • Anonymous Mar 31, 2009

    After I removed the jam the shredder no longer works. Each time I go to shred somethng the overheat/overload light goes off. The manual says unplug and wait 45 min- but its been 2days now and its still messed up.

  • Anonymous Apr 13, 2009

    I, also, have the same problem

  • Anonymous Apr 13, 2009

    i have the same problem, too


  • Anonymous Apr 22, 2009

    I also have the same problem and have tried everything, but no solution.

  • m4r14s Apr 26, 2009

    I've the same problem too since 3 days a go. Help.... or it's time to go to the dumpster. I bought it October 2008.

  • Anonymous May 12, 2009

    I have the same problem too. At least the company reads this blog and advises sth.

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I had the same problem with the OfficeMax OM99732 and it turned out to be a blown fuse on the circuit board. The thing jammed then died. The fuse is soldered into the circuit board so if you do not know how to solder you need to find someone who does and will do it at a reasonable price. The fuse is on one of the corners of the circuit board. I went to the local radio shack and got five 3 amp fuses and an in line fuse holder for a total of 6 dollars, and installed them. Now when it overloads again I will just have to slip in one of the other fuses no soldering. There was also a cold solder joint (a poorly done solder joint) on a lead to the switch, which senses if the shredder is on its base. The lead pulled lose when I removed the cover. It was easy to re-solder but not the cause of the original problem just a sign of cheap construction.

Posted on Jun 28, 2009

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If you are brave enough to open up the shredder then unplug the power cord to remove power. then remove the cover. i dont know office max machine configuration but you have blades for shredding paper and off to the side you will have the motor and a chain or a gear system connecting to the blades try to rotate the chain or gears to see if the cutters will turn. one normal problem is gearsbreak or strip teeth motors rarely go out good luck

Posted on Aug 05, 2012

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1 Answer

Can a shredder wont goforward be repaired


Most jams are pretty much the same. First, try running the blades in REVERSE, that is done by using the on/off, selector switch.

If that does not solve the problem, Unplug the unit from the electrical, remove the top part from the basket. Pull out as much of the paper from the top and bottom that you can.

Replace the unit on the basket (make sure it is facing in the correct direction) and squirt, or lightly pour mineral oil (or machine oil, or something like WD-40) directly on the rollers and let it absorb into the remaining paper for a few minutes then try running the unit. If the motor does not come on, there is a fuse inside the machine that may need to be replaced.

Once you have solved the problem, you should oil the blades after every hour of use, it really makes it easier on the blades.

Also, there is an internal "heat switch" in the machine that will shut it down for about 90 minutes if the motor gets to hot. It is a safety factor in case you get something stuck, like a person wearing a tie, etc. After the machine has cooled down, turn the on/off switch to off and then back to on.

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