I had this happen when someone put a DVD in the tray when there was already one in there. I managed to pry the tray out to retreive the DVD's, but when I closed the tray it was stuck for good. I wouldn't bother doing this because you'd probably have to take the player apart for it to work again anyway.
I took it apart and found that the gears were thrown off from the jammed tray. If you have some mechanical ability, you should be able to see where it is off track. Most likely you would just have to snap the gears back in place, hopefully none of them broke. Also, when you have it apart, you can manually open and close the tray part to assure that it's corrected.
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