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Try this: Press and hold the wake/sleep button and the home button simultaneously for ten seconds and the apple logo should appear on the screen. Release the buttons and it should work like normal. Hope this helps.
HI I HAD A FEW PROBLEMS WITH MINE AT DIFFERENT TIMES, ALL HAVE BEEN CURED BY PUSHING THE RESET BUTTON ON THE BACK --------- YOU WILL NEED 1 PAPERCLIP TO DO THIS JUST GENTLY PUSH THE RESET AND IT SHOULD RESET THE UNIT
Hi I have had this problem.Look on the back of the player and look for a reset hole. When you find it (its somewhere near the bottom of the player) get a needle.Yes a needle.And put it into the reset hole AND HOLD IT FOR 5 SECS. It should now be fixed.
There is one last ditch method, but this is most likely a hardware issue that cannot be resolved without replacement:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
if you didn't do anything to it like drop it in the ground and the touchscreen didn't work anymore, and it just stopped working by it's self, then you should go bak to the place you bught it with your receiept and exchange it (they have a 1 year warranty).