Question about Honeywell Programmable Thermostat Heater

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Upstairs honeywell thermostat went out on 3/7 [no display]

There are 2 furnaces [ downsstairs electric] upstairs is propane. Called local heating and air 24 hr. service. The service guy looked at upstairs furnace [Amana] and said that the transformer was burned out. He said the system was desiged to be dual heat but had been incorrectly installed.
He said the thermostat should have had a fuse in the system to keep it from burning out but did not, hence the problem.
He said he did not have the proper replacement reformer with him and that the job was beyond his skill level to repair. He called his boss who tried to talk him thru the repair process and concurred the problem was the burned out transformer. His boss came to do the job and brought a transformer with a fuse. He installed the transformer. We went outside to look at the 2 heatpumps. He said the 'pin' was set to year round defrost and should not be set this way and had not been installed properly for a dual heat system. He asked to look at the wiring in the crawl space. He said it was wired incorresctly and installed by someone who didn't know what they were doing. He told me I needed a honeywell vision pro 8000 thermostat so that the system would work properly and that this would cost $589.00 including the vision pro 8000 and labor, that they would have to schedule during regular work hours and that this cost would be in addition to the 299.00 bill for the transformer change out they had just performed. He further informed me that I now only had air conditioning with no heat until he installed the vision pro 8000. I confronted this;saying " so you've set this up so i have to buy the vp 8000 thermostat" and said i had to have both heat and air conditioning from the repair that day. He went back upstairs to the furnace and changed the wiring. He told me the system/ upstairs thermostat would now work for air conditioning only and if we needed heat we would have to run the upstairs system on emergency heat. He also added I needed to to perchase and schedule the vision pro installation within 30 days or lose the 589.00 price... .



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FIRE THIS GUY!!!!

You have two systems.
These two systems should be wired totally independent of one another. I have the Pro series t/stat in my house. I love it.... I am a retired contractor I get stuff at cost. I paid about $130 for that t/stat. I understand he is in business to make money. But he should be fair enough that in the future you would want to call him back, Or even give him a nice referral. Alol this guy wants is your money. If the first guy admitted thatbhe did not have the expertice. He shouldn't be paid the experts price.
Call your city or county building inspectors office. Tell them that you would like a list of 4 or 5 reputable heating contractors in your area.
$275 should be fair for the nice t/stat and a fused transformer. Although a cheap t/stat would be fine.
Plus 75 bucks to pull upthe driveway. 60 -90 bucks labor to staighten things out. You should not have to pay for the romantic weekend away for the contractor and his wife.
GOOD LUCK!

Posted on Mar 08, 2009

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Posted on Jan 02, 2017

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