Question about RIM BlackBerry? Curve 8330 Cellular Phone

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My blackberry 8330 will not play any videos it said that wrong format but I can record with the phone and it still will not play

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  • LAMBKING Mar 16, 2009

    Same problem. I record a video WITH THE PHONE and it tells me that it can't play the video b/c it is of unsupported format. Every now and then, it will cause the phone to show a red led, and reboot. Sometimes, youtube does the same thing, but clicking on the video repeatedly will make it play. Not true with videos the phone takes.


    However, the videos play fine on the computer once you take them off the memory card. They just will not play on the phone.


    I've updated to the latest software, and taken off all 3rd party apps....nothing fixes this.

  • jwfish Mar 16, 2009

    I get the same error message on some videos from the internet

  • Anonymous May 14, 2009

    I have the same issue does any one have a solutions. It says its a 3gp movie. And many times it won't even save to the phone it has zero bytes

  • kam l May 11, 2010

    So it does not play back the videos you record FROM the phone ...does not play back on the phone either....AND does not play back videos that you saved to the video folder in the memory card or cellphone?

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Solution #1 isn't really the solution. Yes, the Blackberry 8330 only plays 3gp videos. However, it also only records 3gp videos, and the mobile version of youtube streams in 3gp. Not really a solution.
I have since gotten my BB replaced through RIM. I called Sprint a number of times and was eventually connected with RIM support. (If you call RIM directly, then you have to pay...if your carrier transfers you, then you don't.) I told the guy I spoke with that I work on these phones for a corporation HQ'd in Atlanta. I told him that I had performed many hard resets, reprovisioned the device for the network, and even wiped and reloaded the software 3 times. Nothing ever fixed it. He then shipped me a new phone. It don't believe it has anything to do with the size of the video, as some sites have suggested. I have taken video that was 1 second, all the way up to and over a minute. They never played.
So far, this new phone will play videos that it takes, however, youtube will still fail 90% of the time. I am begining to wonder if there is a fix. It seems that everyone I've talked too has eventually gotten thier Curve replaced, and never fixed.

Posted on Aug 03, 2009

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Only play 3gp files I think

Posted on Aug 03, 2009

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Check how you have the BB set up to save the files...... read only's are just that... read only... you can't manipulate, rename, move etc them period. Set your recordings to save in another format. That just might solve your problem. Merry Christmas!

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