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Sorry it took so long to reply to your question. This look like a problem with the Clock/Radio's Microprocessor. You will need to reset the microprocessor by removing all power sources to the microprocessor. This means removing the Clock/Radio from the A/C power source and removing the internal battery (CR2430). After removing all the power sources from the Clock/Radio, let the Clock/Radio set for a period of about 3 hours. This will let the power completely drain from the microprocessor and reset it to the factory settings. You can then reinsert the internal battery and plug the Clock/Radio into the A/C power source. The Clock/Radio should have reset and the functions returned to normal operations. If The Clock/Radio functions have not returned to normal. You will need to let the Clock/Radio's microprocessor drain off the power again and put a new internal battery (CR2430). Then test the Clock/Radio's functions again. The Clock/Radio functions should have returned to normal operation. If you are still having problems getting the Clock/Radio to return to normal operation. You can call the Emerson customer support at this telephone number 1-800-909-1240- Call them between the hours of 8am to 4:30pm central time USA. Give them the make and model number of your Clock/Radio and ask them for their assistance. I hope this information helps you with your problem. Thank you for using FixYa and have a nice day