Question about HP Officejet 5610 All-In-One InkJet Printer

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Can't get ink light to turn-off on hp deskjet6940

Replaced cartridge with hp approved number

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In this normal condition, the following light pattern displays on the control panel:

  • Power light: Blinking
  • Resume light: Off
  • Network light: Off or on, depending on network connection
  • Print Cartridge status lights: Off
If you want to get proper detailed information about hp printer support then call us at 1-888-924-2961 toll free number for hp printer support service. Technical Support For HP Printer

Posted on Sep 12, 2016

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HP Inkjet 1000. I have installed 2 new


the printer is pretty much in a Freeze state.. so turn off the printer.. remove the power cords.. keep it out for atleast a minute and then reinsert the connections back and then try to turn on ur printer.. it will surely resolve ur issue..

May 10, 2010 | HP Business Inkjet 1000 - Printer - colour...

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4110 officejet series all-in-one error message saying i installed incorrect ink cartridge? what do i do? it is the correct one


Supported HP Inkjet cartridge part numbers The HP Officejet 4100 all-in-one series products use the ink cartridges listed in the table below. HP Inkjet cartridges HP 56 black cartridge (19 ml) HP 57 tri-color cartridge (17 ml) HP 28 tri-color cartridge (8 ml) Replacing the ink cartridgesThe power must be turned ON to the all-in-one or the print carriage will not move to the right.
  1. Locate and open the print cartridge access door on the right side of the all-in-one. The print cartridge carriage will move to the right for access. Figure 1: Opening the HP Officejet 4100 seriesc00121089.jpg
  2. Press down gently on the top of the old ink cartridge to release it from the print carriage. Figure 2: Removing an ink cartridgec00121090.jpg
  3. Remove the new print cartridge from its packaging and remove the protective tape from the cartridge as shown in Figure 3. Do not touch the gold-colored contacts. Figure 3: Removing the cartridge tapec00121091.jpg
  4. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage and press them into position as shown in Figure 4. If the cartridge does not snap easily into position, it is not aligned correctly. Remove the cartridge and reposition it. Do not try to force the cartridge into position. The black ink cartridge (HP #56) goes on the right side and the color cartridge (HP #57 or HP #28) goes on the left side. Close the ink cartridge access door when the ink cartridge has been installed. Figure 4: Installing the ink cartridgesc00121092.jpg
  5. A message will appear on the front panel requesting that the ink cartridges be aligned. Follow the steps below to align the ink cartridges:
    1. Press Enter on the all-in-one front panel to start the ink cartridge alignment process.
    2. After the Alignment page prints, place the page into the ADF upside down and with the printed side down as is shown in Figure 5.
    3. Press Enter. The all-in-one will scan the alignment page and finish aligning the cartridges.
    Figure 5: Aligning the ink cartridgesc00121093.jpg
Correcting error messages that appear after changing a cartridgeAfter inserting the cartridge, the Check Print Cartridge light flashes or one of the following messages appears on the computer monitor:
  • Check the black (or color) cartridge
  • Replace the black (or color) cartridge
  • The wrong black (or color) cartridge is installed
These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:
  1. Open the front of the unit to access the print cartridges (as shown in Figure 1).
  2. Remove the ink cartridge and inspect it.
  3. Verify that it is the correct part number and if it is, reinsert it.
  4. Close the lid to see if the problem is corrected.
  5. If the message is still displayed after a few seconds, remove the ink cartridge again.
  6. Unplug the power cord from the back of the unit.
  7. Clean the electrical contacts on the ink cartridge with a soft clean cloth slightly dampened (not wet) with clean water. (See Figure 6) Each contact is very small and shaped like a rounded square. Figure 6: Cleaning the cartridge contactsc00121094.jpg
  8. Allow the ink cartridge to dry for a few minutes before reinserting the cartridge(s) and turning on the printer.
  9. If the problem remains, replace the ink cartridge.
  10. If the problem still exists after trying all of the steps above, the unit may need to be serviced. Contact HP for further troubleshooting or to arrange to have the unit serviced.
Make sure what ur using isn't a refilled cartridge and if it is check the expiration date, if nothing is wrong then you need to get urself a new printer or an upgrade so call up hp at 1800-474-6836 and get help of them,they'll guide you to a new /upgrade printer.
it's not a nice way of saying it but someone has to give you the bad news

Feb 01, 2010 | HP Office Equipment & Supplies

1 Answer

I have an hp officejet 7110 all-in-one and I've been getting a message saying that supply expired on the black cartridge. i replace it and it still won't let me print. what else could be wrong


Hello there:
This problem is usually due to a print head that needs to be replaced
I have provided the information that you will need ok
best regards mike
This document provides information on how to replace a printhead or ink cartridge.A printhead may need replacing when print quality issues cannot be resolved by cleaning the printheads or a front-panel display message indicates a printhead needs to be replaced.An ink cartridge needs replacing when a front-panel display message indicates either:
  • Low ink levels
  • Ink cartridge approaching expiration date
CAUTION: Never remove an ink cartridge and a printhead at the same time. Use the table below to identify the correct ink cartridge part number: Ink cartridge Part number HP 14 black print cartridge C5011A HP 14 tri-color print cartridge C5010A Use the table below to identify the correct printhead part number: Printhead Part number HP 14 black printhead C4920A HP 14 cyan printhead C4921A HP 14 magenta printhead C4922A HP 14 yellow printhead C4923A Replacing the ink cartridges Follow the instructions below to replace the ink cartridges:
  1. Turn on the unit, and open the print-carriage access door by lifting the handle until the door locks into place. Figure 1: Opening the access doorc00064456.jpg
  2. The print carriage will move to the center of the unit.After the print carriage stops, remove the ink cartridge by pressing the gray release button, then lifting the cartridge up and out of its slot. Figure 2: Removing the ink cartridgec00064457.jpg
  3. Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, remove the tape. Figure 3: Removing the tapec00064458.jpg
  4. With the ink cartridge label face-up, push the new ink cartridge firmly down into the appropriate slot until it clicks into place.The color ink cartridge inserts into the right-hand slot as indicated by the rainbow colored oval. Figure 4: Inserting the new cartridgec00064459.jpg
  5. Close the print carriage access door. CAUTION: If the ink cartridge is removed before a replacement is available, close the print carriage access door and replace the ink cartridge within 24 hours.
Identifying parts of the printheads Use the table below to identify the parts:
  1. Printhead handle
  2. Printhead tower
  3. Copper contacts
  4. Plastic tape
  5. Ink nozzles
c00064460.jpg Do not touch:
  • Copper contacts
  • Ink nozzles
  • Printhead tower
c00064461.jpg

Jan 24, 2010 | HP OfficeJet 7110 All-In-One Thermal...

1 Answer

Ink cartridge cannot be used after initialization


The following are common issues.

The following ink cartridges cannot be used after device initialization and must be replaced

Cause The wrong ink cartridge(s) are installed.
Solution The indicated ink cartridge(s) cannot be used after the device has undergone first time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-in-One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports, see the printed documentation that came with the HP All-in-One.
If you are using compatible cartridges make sure they are reset for use.


Ink cartridge problem
Cause The indicated ink cartridge(s) are missing or are damaged.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might need to be cleaned. If there are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge.

Sep 21, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Says cartridge cannot be used after initialization but brand new HP 363 cartridge sent directly by HP to me. This happens ever time I put a new cartridge in when prompted by printer to do so. Do I put new...


The following are common issues.

The following ink cartridges cannot be used after device initialization and must be replaced

Cause The wrong ink cartridge(s) are installed.
Solution The indicated ink cartridge(s) cannot be used after the device has undergone first time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-in-One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports, see the printed documentation that came with the HP All-in-One.
If you are using compatible cartridges make sure they are reset for use.


Ink cartridge problem
Cause The indicated ink cartridge(s) are missing or are damaged.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might need to be cleaned. If there are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge.

Sep 21, 2009 | HP Photosmart 3310 Printer

1 Answer

HP C7280 Printer not priting wirelessly.


Solution Replace the indicated ink cartridge(s), or press OK on the control panel to continue. HP recommends the use of genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage due to the use of non-HP ink will not be covered under warranty. Follow these steps to replace the depleted HP ink cartridge(s). Step one: Replace the indicated cartridge(s)
  1. Make sure the HP All-in-One is turned on.
    NOTE: The Attention light blinks when the product is turned on.
  2. Open the access door by lifting from the front center of the HP All-in-One, until the door locks into place. Figure 1: Opening the access door c01079714.jpg
  3. Squeeze the bottom of the latch below the ink cartridge to replace, and then lift the latch.
    • To replace the black ink cartridge, lift the latch on the far left.
    • To replace one of the five color ink cartridges, such as yellow, light cyan (blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center area.
    Figure 2: Lifting the latch c01079715.jpg 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
  4. Pull the ink cartridge towards you out of its slot to remove it. Figure 3: Removing the ink cartridge c01079716.jpg
  5. Remove the new ink cartridge from its packaging.
  6. Holding the new ink cartridge by the handle, push the ink cartridge into the empty slot. Match the color and pattern of the ink cartridge to the color and pattern on the print carriage. Figure 4: Inserting the new cartridge c01079717.jpg
  7. Close the latch, and make sure it is secure. c01079718.jpg
  8. Close the access door. Figure 5: Closing the access door c01079719.jpg
Step two: Align the new ink cartridge(s)
  1. Make sure paper is loaded in the input tray, and then press the OK button. The HP All-in-One prints the alignment page, aligns the printhead, and initializes the ink cartridges. This takes approximately 5 minutes. CAUTION: Do not disconnect or turn off the HP All-in-One during this time. You may hear the HP All-in-One making noises.
  2. Check the display for status, and then press the OK button. Recycle or discard the alignment page.
Cause The original HP ink in the indicated ink cartridge(s) has been depleted.

May 24, 2009 | HP Photosmart C7280 Laser Printer

1 Answer

Hp 1410 all in one keeps saying prin cartridge error


Follow the steps given below and check for the results

=== Cleaning the ink Cartridges ===

Even if the cartridge is new, follow the steps below to clean the print cartridge contacts. Print cartridges have a substance on the contacts to keep them from corroding during storage that may cause poor electrical contact between the print carriage and the print cartridge.
  1. Verify that the product is turned on. NOTE: If the HP product is not turned on, you will not be able to remove the print cartridges.
  2. Open the unit to access the print cartridges.
  3. After the print carriage (the part that holds the print cartridges) stops moving, unplug the power cord without turning off the unit using the power button. If you turn the unit off the print cartridges will be capped to prevent them from drying out and you will not be able to remove them. You must unplug the power cord to prevent the print carriage from moving.
  4. Remove both print cartridges.
  5. Verify that the part number on the cartridge is the correct part number for the unit.
  6. Using a cotton swab or lint free cloth (like a coffee filter) lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the cartridge. Figure 1: Electrical contacts c00055424.jpg NOTE: When an all-in-one is used frequently for black and white printing but infrequently for color printing (for example, an all-in-one that is used primarily as a fax machine), the color cartridge will still eventually fail and need to be replaced. The pins in the print carriage can cause dents on the contact points of the color cartridge over time (usually between six and twelve months).
  7. Wipe the contacts with a dry, cotton cloth, as shown, to dry the contacts and finish cleaning. Figure 2: Wiping the contacts c00055425.jpg
  8. Reinsert the cartridges and lock them in place.
  9. Close the top cover or access door and plug in the power cord.
  10. If the error continues, repeat these steps. If further cleaning fails to clear the error, proceed to "Step two: Cleaning the print carriage contacts" below.
Step two: Cleaning the print carriage contacts Have the following materials available to clean the print carriage contacts:
  • Cotton swabs or any soft material that will not come apart or leave fibers.
  • Distilled, filtered, or bottled water (tap water may contain contaminants that can damage the print cartridges) CAUTION: Be careful not to get ink on hands or clothing.
Do the follow to clean the cartridge contacts inside the product:
  1. If the unit is off, turn it on.
  2. Open the unit to access the print cartridges.
  3. After the print carriage stops moving, unplug the power cord. Do not turn the unit off before unplugging the power cord.
  4. Remove both print cartridges.
  5. Using a cotton swab or cloth lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the print carriage as shown below. Figure 3: Cleaning the carriage contacts (your model may look slightly different) c00130268.jpg
  6. On models equipped with locking latches, lower the latches. Figure 4: Latches in the lowered position (your model may look slightly different) c00055427.jpg
  7. Wait five minutes for the contacts to dry and then plug in the power cord. The unit will begin to reinitialize. Wait until the process is complete before proceeding.
  8. Reinsert the print cartridges when prompted and then close the top cover or access door.
  9. If the message recurs, replace the print cartridge indicated by the message. If you are using refilled or remanufactured cartridges or non-HP cartridges, replace them with new HP cartridges. HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products. If a new HP ink cartridge is defective, return it to the place of purchase with the receipt, or contact HP to obtain a replacement.
  10. If the problem still exists, replace both print cartridges. Since the cartridges are electronically connected through the printed circuit board, the cartridge not indicated in the message might be the causing the failure
If the issue still persists then try the following steps to identify the problem ink cartridge
1. Remove both the ink cartridges
2. Insert the Color ink cartridge first and close the ink access door
3. Check if you are getting any error message or the ink cartridge light is blinking
4. Now remove the color ink cartridge and then insert the black ink cartridge and close the ink access door
5. Check if you are getting any error message or the ink cartridge light is blinking
Replace the problem ink cartridge anc then check

May 17, 2009 | HP PSC 1410 All-In-One InkJet Printer

1 Answer

Will a hp 96 ink cartridge fit a hp psc 2350 series all-in-one printer? Thank you, Kathy Litch


When I put my #96 into my pcs 2350, the printer then tells me that the ink cartridge is not for use in that device. I went to the hp website and when clicking on the link for approved ink cartridge's, the #96 is not there. I'm currently trying to find a way to figure out how to make the device "accept" it, because there is plenty of room for this cartridge and it 'SHOULD' work. After all, in the store I purchased the ink from (best buy), they said it would work also (i threw away the receipt of course).

Dec 08, 2008 | HP Office Equipment & Supplies

2 Answers

How to change black color inkonHp2175all in one


Supported HP ink cartridge part numbers The HP PSC 2100, 2170, and 2200 all-in-one series products use the ink cartridges listed in the table below. The HP 58 tri-color photo ink cartridge replaces the black ink cartridge for six-ink photo printing. Ink cartridges Part number HP 56 black ink cartridge (19 ml) C6656A HP 57 tri-color ink cartridge (17 ml) C6657A HP 58 tri-color photo cartridge* (17 ml) C6658A HP 27 low capacity black ink cartridge (10 ml) C8727A HP 28 low capacity tri-color ink cartridge (8 ml) C8728A * Replaces the black ink cartridge for six ink photo printing and includes cartridge holder. Replacing the ink cartridges The power must be turned ON to the all-in-one or the print carriage will not come to the center.
  1. Locate and raise the print cartridge access door on the front of the unit, just above the output tray. The print cartridge carriage will move into the middle of the access area. Figure 1: Raising the front access door and the ink cartridge latches c00224418.jpg
  2. Press down lightly on the top of the ink cartridge latch of the ink cartridge to be replaced and then pull the lower section of the latch toward you to unlatch the ink cartridge.
  3. Grasping the sides of the ink cartridge, pull the cartridge toward you to remove it as shown in Figure 2. Figure 2: Removing the cartridge after raising the latch c00224419.jpg
  4. Remove the replacement cartridge from its packaging, and touching only the black plastic, gently remove any tape covering the nozzles. Do not touch the gold-colored contacts. Figure 3: Removing the protective tape c00224420.jpg
  5. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage as shown in Figure 4. The black ink cartridge (HP 56 or HP 27) goes on the right side (with the gray latch) and the tri-color cartridge (HP 57 or HP 28) goes on the left side (with the blue latch). If the optional photo cartridge (HP 58) is installed for six-ink photo printing, it is installed in place of the black ink cartridge. Figure 4: Inserting the cartridge c00224421.jpg
  6. Place your hand on the latch as shown in Figure 5, with the thumb pulling the end of the latch toward you. While holding the end of the latch out, press down on the top of the latch until it stops and then release the lower portion of the latch with your thumb so that it catches under the tabs. Do not force the latches into place or damage to the unit might occur. Close the all-in-one after latching the ink cartridges in place. Figure 5: Latching the ink cartridges in place c00224422.jpg
  7. Close the print cartridge access door.
  8. A message will appear in the front panel display requesting that the ink cartridges be aligned. Press ENTER on the front panel to start the cartridge alignment. Two pages will print. Following the instructions printed on the second page, place the first page on the scanner glass in the lower-right corner and then press ENTER to finish aligning the cartridges. Remove the page from the scanner glass when complete.
Storing the option photo printing cartridge while not in use The optional photo print cartridge (HP 58) that may be purchased separately for six-ink photo printing includes an ink cartridge protector. The protector is designed to keep the photo cartridge from drying out when it is not in use and for holding and protecting the black cartridge when the photo cartridge is in use.
  • To insert a cartridge into the protector, slide it into the protector at a slight angle until it snaps in place.
  • To remove a cartridge from the protector, push down and back on the top of the protector to release the cartridge and then slide the cartridge out of the protector.
Figure 6: Inserting and removing ink cartridges from the ink cartridge protector c00224423.jpg Fixing error messages that appear after changing a cartridge After inserting the cartridge, one of the following messages appears:
  • Check the black (or color) cartridge
  • Replace the black (or color) cartridge
  • The wrong black (or color) cartridge is installed
These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:
  1. Open the front of the unit to access the print cartridges (as shown in Figure 1).
  2. Remove the ink cartridge indicated in the message and inspect it.
  3. Verify that it is the correct part number and if it is, reinsert it.
  4. Close the lid to see if the problem is corrected.
  5. If the message is still displayed after a few seconds, remove the ink cartridge again.
  6. Unplug the power cord from the back of the unit.
  7. Clean the electrical contacts on the ink cartridge with a soft clean cloth, slightly dampened (not wet) with clean water. Each contact is very small and shaped like a rounded square. Figure 7: Cleaning the cartridge contacts c00224424.jpg
  8. Inside the HP all-in-one product, clean the contacts in the print carriage (the cartridge holder) with a clean cotton swab slightly dampened with clean water. Allow them to dry for five minutes before reinserting the cartridge(s) and turning on the printer. Figure 8: Contacts to be cleaned c00224425.jpg
  9. If the problem remains, replace the ink cartridge.
  10. If the problem still exists after trying all of the steps above, contact HP for assistance.

Oct 13, 2008 | HP Office Equipment & Supplies

1 Answer

How to load the new ink cartridge. HP Photosmart C5140.


Replace the ink cartridges (from the manual for the printer)

Follow these instructions when you need to replace ink cartridges.

To replace the ink cartridges

1. Make sure the HP All-in-One is turned on.
2. Open the ink cartridge door by lifting from the front center of the device, until the door locks into place.
3. Squeeze the tab below an ink cartridge to release the latch inside the HP All-in-One, and then lift the latch. If you are replacing the black ink cartridge, lift the latch on the far left.
If you are replacing one of the five color ink cartridges, such as yellow, light cyan (blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center area.
4. Pull the ink cartridge toward you out of its slot to remove it.
5. Remove the new ink cartridge from its packaging, and then, holding it by the handle, slide the ink cartridge into the empty slot. Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing.
6. Press down on the gray latch until it clicks into place.
7. Repeat steps 2 through 5 for each ink cartridge you are replacing.
8. Close the ink cartridge door.

Jul 04, 2008 | HP Office Equipment & Supplies

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