Question about HP (D4384-63002) (d438463002) Internal 32x CD-ROM Drive

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When I turned on the computer this morning the CD/DVD holder(tray??) kept coming out and back in every minute. I restarted the computer and the same thing happens. How can I stop this?

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  • bhvandehoef Mar 11, 2009

    I now know what the button and door should be like for future reference.

    It was not a virus problem.

    I had restarted the computer several times but this did not help.

    Then I turned the computer off overnight and the next morning the CD Rom was OK and has been so far.

    Thanks for you help



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  • 124 Answers

  1. Run anti virus software. May have a bug.
  2. No Virus you may have a hardware issue check to make sure nothing is lodged to stop tray from going all the way in.
  3. Depress cd eject button shold fell lite click when youpress it, move your finger around the button to make sure it is free. It should spring back when you let it up. If no click or button does not come up you have a switch problem.
  4. Make sure front pannel on cdrom is seated evenly & flush if not it will hinder or hold down eject button.
  5. If still acting up you may need to replace drive.

Posted on Mar 08, 2009

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