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Is the base of the agitator turning but not the top? Or is the base not turning either. If base is moving back and forth, then dogs weren't installed correctly, or agitator was reassembled incorrectly. If the base isn't moving back and forth, then the splines inside base have stripped out and base will have to be replaced.
It's the transmission that's bad. The motor turns one direction to spin and the opposite direction to agitate. The transmission converts the constant belt speed from the motor into the back and forth motion. In the other direction, the transmission stops and the whole system spins.
(I don't suspect you have it set to "delicates")
http://www.youtube.com/watch?v=V5wIN1J70-Y&feature=player_embedded#
Use this video attached to show how to replace the agitator dogs in top of the agitator.
Hi, Can you tell me if the spin cycle works? It sounds like maybe a couler has gone bad. Also check and see if the lower half of the agitator is working at all. Please let me know and I can help you through this.
2 things First is that I assume this not to be a 1 piece agitator. If it was the whole thing should turn back n forth Make sure its top (nut) fastner is tight. Usually just push down slightly and turn Clockwise.
A sectioned agitator has a lower section separate fro the upper. The lower can be attached to the agitator shaft and will move back n forth but the top has teeth that engage 1 way and allow slippage when the agitator comes back the other way. This "ratchet" action (some whirlpool older models that i have seen) if it has teeth ground off or grease build up under the teeth can cause them to stop agitating and just kind of sit there.
Drain and remove the clothes, Take the top by hand and try turn it back n forth see if bottom moves. If the top is slipping and the bottom stays put remove the top nut (turn Counter Clock Wise) and try remove the upper section. If you can get it off you may be able to see why its not turning, and get the part to fix it.
Please let me know if this helped you. Rate me with as high a mark as you can. thanks and good luck.
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