If you are not prompted to install easyRip, you can find the installer on the device itself or download it at the URL listed below.
If you are getting the message that a critical file is missing, download the latest installer at:
http://voxrightnow.custhelp.com/cgi-bin/voxrightnow.cfg/php/enduser/std_adp.php?p_faqid=2253
Please clarify about the player stuck initializing. What model of player is it? Is the device itself stuck initializing or is a firmware update for your device (would be on your PC) stuck initializing?
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