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Freezer in my kenmore refrigerator isn't cold

I recently moved my refrigerator to a new house. During the move the fridge fell on it's side. When we plugged it in at the new house the freezer won't get cold but the fridge side does. It's a kenmore side by side model #106.54536400. Please help!

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  • moore_bryan Mar 08, 2009

    Could the freezer defrost heater been activated somehow? If so, how do I stop it?

  • moore_bryan Mar 08, 2009

    No, the icemaker doesn't feel warm. Do I need to tip the unit over to check the fan motor, or is there an access panel?

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  • Kenmore Master
  • 3,361 Answers

Make sure the freezer fan motor is running. The wires may have come off when it fell.

Posted on Mar 08, 2009

  • steve
    steve Mar 08, 2009

    No it could not have.

    However, the icemaker mold heater could be stuck.

    Feel the bottom of the icemaker with your hand.

    If it is hot unplug the icemaker and buy a new one.

    Also check the compressor fan motor.

    Is it running?

  • steve
    steve Mar 08, 2009

    There is an access panel on the bottom rear of the fridge.If the fan is running, carefully feel the compressor to find out if it is hot.

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