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the process is to contact the supplier by e-mail and request the refund be paid back to your account in paypal
then forward a copy of the e-mail to paypal requesting that they action it from their end as there is a dispute and the item was returned as not what was ordered
Log onto your payal account open up a dispute in resolution tab you will have to find this tranzaction and copy the details down (date/item no/etc...(write them down) make a list of problems you have with the seller to make a claim. Other than that you might need to contact paypal give them a free call 1800-073-266 6.00 to 22.00 AEST/AEDT to resolve the problem hope this helps
You can escalate your problem to paypal and file a refund appeal. If you can provide with proof that you have received an item which is not working and is different from what was describe then you will get your refund after the process.
Here's what you need to do:
1. Log in to your paypal account. 2. Go to "Resolution Center". 3. Click on Dispute a Transaction. 4. Supply it with the information and evidences. You will then receive an email from paypal regarding your dispute.
Do not click on any web address you do not recognise. It is possible it is a scam.
Go directly to the paypal site and login to see if the transaction appears on there.
If the transaction appears on the paypal site contact paypal directly to query the transaction. If the transaction DOES NOT appear on paypal report the e-mail to paypal through their site.
Suggest you contact Paypal about this problem rather than Fixya. Go to the Paypal page for your country and look for Contact Us near the bottom of the page.
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