We have the same issue. It pumps water, it pumps soap, it pumps whatever we set it into but, when placed back on the top of the sink, it doesn't work. The faucet is clear and you can run water through it. We even checked the bottle below for leaks and it is fine. Filled it up and it still doesn't work. We have the same issue. It pumps water, it pumps soap, it pumps whatever we set it into but, when placed back on the top of the sink, it doesn't work. The faucet is clear and you can run water through it. We even checked the bottle below for leaks and it is fine. Filled it up and it still doesn't work.
Soap the recomended type. Commonly too think consistancy soap is used and it will not pump.Soap the recomended type. Commonly too think consistancy soap is used and it will not pump.
AnonymousMar 28, 2014
soap jarsoap jar
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All soap dispensers work on a siphon principal. There are o-rings inside these pumps and, over time, they dry out (even when surrounded by soap (which has an acid base)). Unless there is a way to dis-assemble these pumps and replace the o-rings, you may want to start looking for replacements.
Did you say both of your dishwashers were doing the same thing? Are they the same brand and did you buy them together. It could be a seal in the pumps motor leaking and oil is getting in the water, that is if your pump pumps your water in and pumps it out. Some models the pump pumps the water in and out, other havw a water inlet valve that electrical opens to let water in and the pump just after the cycles pumps the water out.
Pull the dispenser out. Put it in semi hot water foe a few minutes to clean it. Then put the pickup tube in a glass of water and pump it untill water comes out. They get clogged with soap after so long.
Good Luck
Kurt
Our brand new Avalon model had this problem. It sure appears to be a design defect or defective part. After contacting customer support, they sent a replacement pump (the internal part, not the whole unit).
After removing the unit from your sink, holding the top pull firmly with constant pressure on the pump assembly. It will pop off, but you have to pull pretty hard.
I suggest running water through the top of your unit before putting the new pump assembly on it. Ours had black 'junk' inside even though it was brand new. The new unit just slides on in the reverse process of removing the old one.
We have the same issue. It pumps water, it pumps soap, it pumps whatever we set it into but, when placed back on the top of the sink, it doesn't work. The faucet is clear and you can run water through it. We even checked the bottle below for leaks and it is fine. Filled it up and it still doesn't work.
Soap the recomended type. Commonly too think consistancy soap is used and it will not pump.
soap jar
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