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I'm sorry to say that this is very common for all of these pumps no matter who makes them. All you can do is to try to pump water only through the pump unit and clean all of the soap out of it and then try it with soap again. If it does not work then just buy a new one it is not rebuild-able. If I had a dollar for everyone of these I had to replace will you know.
Make sure the clear tube is inserted into the pump head properly.Make sure the tube is not kinked. try filling the bottle full of water and try pumping the water out first. Sometimes the dispenser gets an air lock and takes a bit of continuous pumping to get it to work
Two things spell trouble for these poorly engineered units:water and thick soap...
Inside these pumps is a metal ball for
the check valve. any water in your soap
will corrode this ball, causing the pump
to lose it's prime...
Using soap thats too thick (like Dawn)
will cause the soap to harden around the moving parts and impede the pumping
action. Try a thinner soap, such as inexpensive pink hand soap.DO NOT
ADD WATER! (See above)
Unfortunately it is a very common problem with soap dispensers. First before you replace the dispenser, dillute a small amount of water mix with the soap in the bottle of the dispenser to see in fact if the pump is deffective. It could simply be that the soap is too thick for the pump to work properly. As to replace it, call the manufacture of the faucet which I presume came with the dispenser and very often they will stand by their products and send you one free of charge.
Our brand new Avalon model had this problem. It sure appears to be a design defect or defective part. After contacting customer support, they sent a replacement pump (the internal part, not the whole unit).
After removing the unit from your sink, holding the top pull firmly with constant pressure on the pump assembly. It will pop off, but you have to pull pretty hard.
I suggest running water through the top of your unit before putting the new pump assembly on it. Ours had black 'junk' inside even though it was brand new. The new unit just slides on in the reverse process of removing the old one.