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Having problems with my dolphin diagnostic explorer robotic pool

When i put the unit in the pool it shuts off within 30 seconds, what should i do?

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  • 1,378 Answers

Your motor unit was covered for up to 3 year under warranty. Confirm your warranty status at http://www.maytronicsus.com/en-US/home/homepage/ and perhaps the repairs are still covered.

Posted on Jun 12, 2009

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Posted on Jan 02, 2017

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Goes to wall and turns itself over. It is clean.


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Aug 08, 2015 | Dolphin Maytronics Diagnostic Robot...

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Turn unit on,light stays on for 5 seconds and shuts off,robot doesnt move


If the power supply switch is popping off after a couple of seconds the most likely cause is a failing rectifier. You may want to ship it to a service center to confirm that is the issue and that the switch, which is also the circuit breaker, and the PCB inside are OK. For help finding a service center contact Matronics directly at www.maytronicsus.com or 1-888-DOLPHIN.

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Jul 23, 2011 | Dolphin Maytronics Diagnostic Robot...

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The light goes on and nothing happens. no sound at all. it was working fine two days ago. thanks


Try a self test...flip the unit upside down on your deck and plug everything in a turn it on. Within 15 seconds it should start moving the tracks and the progress thru several track direction changes with and without the impeller motor turning on. After 30-45 seconds of these motions it will shut off and at that point I would put it back in the water and it should work.

If it will not perform the self test or will not operate after the self test it needs service.

For a list of service centers or further troubleshooting assistance please contact Maytronics directly at www.maytronicsus.com or 888-DOLPHIN.

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May 19, 2011 | Dolphin Maytronics Diagnostic Robot...

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Stops running after about 2 minutes


Question the manufacture about a new circuit board.

The Pool Tech

Jul 10, 2010 | Dolphin Maytronics Diagnostic Robot...

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The unit (6 years old) stops after a 30 sec. After rearming I can start again, and again, and again. Because the unit is no longer under guaranty, I disconnected the motor unit. By testing it (beside the...


Running it next to the pool is not very telling as it will shut itself off in that time anyway. Do you have access to another power supply to try with it? It is possible, though unlikely, it is the problem. It is more likely the motor pack and a new one is costly. If you would like parts or a quote on a motor replacement, use the dolphin contact portion of our website at www.arrowpools.net.

Sep 01, 2009 | Dolphin Maytronics Diagnostic Robot...

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The robot only works for about 10 minutes then stops.


For warranty and non-warranty repair service contact us using the dolphin service form at www.arrowpools.net or you can try the manufacturer at www.maytronicsus.com.

Jul 20, 2009 | Smart Pool Inc Dolphin Diagnostic...

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Stopped working


Try a self test...Flip the unit upside down on the ground, tracks 'up towards the sky' and trun it on. It should run for about 30 seconds during which it will cycle through various track and impeller motions.

If it completes the test, try it in the water again.

If not, contact us at www.arrowmotor.net for service arrangements or parts. You can also try Maytronics direct at www.maytronicsus.com.

Jun 01, 2009 | Dolphin Maytronics Diagnostic Robot...

1 Answer

Transformer turns on but robot in water don't turn on no movemen t or water flow


I had same problem unplug unit wait for 30 seconds and try it again I had to do this 3 times this a.m. I am having problems with it only going 2 or 3 feet.

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