Question about HP DeskJet 3930 InkJet Printer

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My printer HP 3920 showing message "The Carriage is stalled".Please guide me in this regard

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  • Anonymous Mar 24, 2009

    my HP 3930 prints good but won't release the paper. It says " the carriage has stalled". Is there a way to fix it?


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Open the cover at the back of the printer remove the paper jam from there, and check some rubber mechanism that the cartridge had contacts.

Posted on Apr 28, 2009

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first of all please go ahead and disconnect the power cable from the back of the printer
press and hold the power button for 20-30 seconds
reconect the power cable back to the printer
check if there is any paper stuck inside the printer
try and move the carriage manually (carriage is the station where the cartridges are installed )
follow the steps :
and stil if nothing happens uninstall and reinstall the cartridges:
and check if everything is working fine
if still the same problem happens contact HP since this being an hardware issue they will probably replace the printer for you if its under warranty:
let them know what have we done and they will go ahead and replace the printer for you
HP TOTAL CARE:1800-474-6836

thanks for your question to serve you
hope this fixes the problem for you


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1 Answer

My HP Deskjet 3920 shows error "The carriage is stalled." Now how can I print ? Please solve problem

Any more info?
Has it been printing ok until now? Has it not been used for a while?
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Try printing again

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