Question about RCA General Electric 28310EE1 Skype IP Wireless Phone

5 Answers

Communication Error I have the same problem, the phone always shows comunication error. I could never use the this phone with skype because it always gave the "comunication error" messagen

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  • strufuli Mar 08, 2009

    I tried for a several times to syncronize the phone and reset it, but never worked. The phone still shows me the message "comunication error"

  • strufuli Mar 08, 2009

    I do not have another phone to try at the same jack. I would like to know if there is a solution for my problem

  • strufuli Mar 12, 2009

    The telephone works with a normal phone line, but I tried to conect it in a friends internet connection and I got the same problem. When I get try ti Sign in to Skype it gives me a "Communication Error"

  • strufuli Mar 12, 2009

    Tried that for several times. Doesn´t work

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5 Answers

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  • Master
  • 583 Answers

Here is how I would proceed to trouble shoot the problem. 

0. Make sure Skype is not running on your computer.

1. Unplug the MODEM wait 10 seconds and plug it back in. See if that fixes the problem.

2. Unplug the Router for 10 seconds and plug it back in. See if that fixes the problem.

3. On the back of the MODEM, find the reset button and reset The modem. See if that fixes the problem.

4. On the back of the router, find and press the reset button. See if that fixes the problem.

5. Repeat step 1 and 2, See if that fixes the problem.

6. Go in to the router software and restore everything back to factory defaults. See if that fixes the problem.

Posted on Mar 12, 2009

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  • Expert
  • 154 Answers

1. Unplug the Base Station2. Unplug the ethernet cable from Base Station
3. Unplug the telephone line from Base Station (most important)
4. Plug the base station back in
5. Go to advanced option on the handset and register handset
6. Place handset in charger
7. Once registered, plug in the ethernet cable to get Network Connection
8. Finally plug in the phone line again.

Hope this helps

Posted on Mar 08, 2009

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  • Master
  • 916 Answers

Please try syncing the phone on another phone jack. Check to see if you have the same problem. If you do then return the phone for a replacement.

Posted on Mar 08, 2009

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  • Master
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Try another phone on the same jack.Let me know the status.

Posted on Mar 08, 2009

  • Legin Varghese
    Legin Varghese Mar 09, 2009

    Try the following steps

    0. Make sure Skype is not running on your computer.

    1. Unplug the MODEM wait 10 seconds and plug it back in. See if that fixes the problem.

    2. Unplug the Router for 10 seconds and plug it back in. See if that fixes the problem.

    3. On the back of the MODEM, find the reset button and reset The modem. See if that fixes the problem.

    4. On the back of the router, find and press the reset button. See if that fixes the problem.

    5. Repeat step 1 and 2, See if that fixes the problem.

    6. Go in to the router software and restore everything back to factory defaults. See if that fixes the problem.

    Kevin


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  • RCA Master
  • 19,396 Answers

Try syncing again the phone with the base.

Posted on Mar 08, 2009

  • Ginko
    Ginko Mar 08, 2009

    You get communication error when the phone does not detect line signal in the middle of a phone call.

    Communication error may be a syncronization problem between the handset and the base, in this case re sync the handset with the base.

    If instead you get communication error only in the middle of phone calls, in that case call your phone service provider because the problem is a disturbed line.


  • Ginko
    Ginko Mar 08, 2009

    If you cannot even sync the phone, and you are doing the procedure correctly, try first unpluggiong phone power cable and phone cable. If handset battery is removable, also remove handset battery.

    Plug phone together ensuring phone cable is well in the socket.

    If still no luck, then the phone is defective, call the seller, or the RCA support number listed on the phone documentation, and simply have the phone replaced.


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