Question about HP Officejet J5780 All-In-One InkJet Printer

1 Answer

Same problem, being told to replace the left cartridge. Authentic ink, 3 replacements, cleaned with distilled water and cotton and HP no help at all. Won't even give me to a supervisor!

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  • bayridgemesa Mar 11, 2009

    Thanks for trying.

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1 Answer

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  • Expert
  • 124 Answers

Bad news. Try This.

  1. Remove all Ink cartridges.
  2. Turn printer off.
  3. Disconnect from computer.
  4. Remove power cord from Printer.
  5. Wait 3 minutes Plug printer power cable in.
  6. Start printer.
  7. Install left cartridge 1st. then rest of ink.
  8. If no errors plug computer cable in.
Should solve problem if it does not your cartridge recension chip in printer is more than likely faulty. have to have repaired.

Posted on Mar 08, 2009

  • Mark Van Skiver Mar 11, 2009

    Try cleaning contacts with pencil eraser gently.

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1 Answer

Replace ink cartridge


If the ink cartridges are brand new and you get this error then take it back to the store and demand a replacement. If your ink cartridges have been running a while then chances are that they are dirty...

Gather cleaning supplies:
Clean distilled water. Use bottled or filtered water if distilled water is not available.
Clean cotton swabs or any soft, lint-free material (coffee filters work well).
Remove both cartridges.
Unplug the printer.
Lightly moisten the lint-free cleaning material with clean water.
Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty.

If that does not work then I would try ordering some new cartridges from a trusted source.

CANON PIXMA INK CARTRIDGES

Sep 12, 2012 | Canon PIXMA MP240 All-In-One InkJet...

5 Answers

Color printing problems


check the in printer settings about printing with color, and also on the pc side make sure its not set to black and white only.

Jun 20, 2008 | HP OfficeJet V40 All-In-One InkJet Printer

Tip

How to clean ink cartridges HP deskjet printers


You need the following items to clean the print cartridges:

• Distilled water (tap water can contain contaminants that
can damage the print cartridge)
• Cotton swabs or other soft, lint-free material that will not stick
to the print cartridge

Be careful not to get ink on your hands or clothing as you clean.



To prepare to clean

1. Open the HP Deskjet cover.
2. Wait until the print cartridge cradle moves to the
center of the HP Deskjet and is idle and quiet.
3. Remove the print cartridges and place them on a piece
of paper, with the copper strips facing up.

CAUTION: Do not leave the print cartridges outside the HP Deskjet for more than 30 minutes.
To manually clean print cartridge contacts

1. Lightly moisten a cotton swab with distilled water and
squeeze any excess water from the swab.
2. Gently wipe the print cartridge copper contacts with the cotton swab.

CAUTION: Do not touch the print cartridge ink nozzles. Touching the ink nozzles will result in clogs, ink failure, and bad electrical connections.


hp-deskjet-ink-cartridges.jpg

1 Ink nozzles (do not touch) 2 Copper contacts
3. Repeat this process until no ink residue or dust appears on the swab.
4. Insert the print cartridges in the HP Deskjet, and then close the cover.


on Mar 16, 2008 | HP DeskJet F380 All-In-One Printer

1 Answer

How do I clean the printer head on ly HP J5780 all in one


Hello thanks for using Fixya
In
HP Officejet J5780 All-In-One InkJet Printer cleaning the cartridge is not difficult, but it is important to use the appropriate technique. The things you need is "Cotton swabs" & "Distilled water"
Now follow this procedure
  • Open the front door of the printer, located below the scanner lid, by swinging it down. The print cartridges will move to a position where they can be accessed
  • Unplug the printer to prevent the cartridge dock from moving away from the center of the printer. Press an ink cartridge down until you feel a "click" then pull it out of the dock.
  • Dip a cotton swab in distilled water and use it to clean any built-up ink from the metal contacts on the ink cartridge and from the area around the ink nozzle. Avoid touching the nozzle itself, which is located in the center of the bottom of the cartridge. Discard the cotton swab if it becomes dirty, and use another to continue cleaning. Keep cleaning until the ink cartridge is no longer dirty, then set the ink cartridge aside.
  • Remove the second ink cartridge and repeat the cleaning process. Set both cartridges aside until they are completely dry
  • Replace an ink cartridge by holding it slightly below the dock, then pushing it up and in until it snaps into place. Do the same with the second cartridge. The black cartridge is inserted into the right slot on the dock, while the color cartridge is inserted into the left slot.
  • Close the front door of the printer, plug the printer back in, and turn it on.

I hope this solution will helpful 4 u
Please don't forget to click on Four thumbs which are given below & then write testimonial for my appreciation if it is helpful
THANKS & Keep Using fixya

Jan 26, 2011 | HP Officejet J5780 All-In-One InkJet...

1 Answer

I need to clean the printer cartridge jets. How do I do this


Hello thanks for using Fixya
In
HP PSC 1210 All-In-One InkJet Printer cleaning the cartridge is not difficult, but it is important to use the appropriate technique. The things you need is "Cotton swabs" & "Distilled water"
Now follow this procedure
  • Open the front door of the printer, located below the scanner lid, by swinging it down. The print cartridges will move to a position where they can be accessed
  • Unplug the printer to prevent the cartridge dock from moving away from the center of the printer. Press an ink cartridge down until you feel a "click" then pull it out of the dock.
  • Dip a cotton swab in distilled water and use it to clean any built-up ink from the metal contacts on the ink cartridge and from the area around the ink nozzle. Avoid touching the nozzle itself, which is located in the center of the bottom of the cartridge. Discard the cotton swab if it becomes dirty, and use another to continue cleaning. Keep cleaning until the ink cartridge is no longer dirty, then set the ink cartridge aside.
  • Remove the second ink cartridge and repeat the cleaning process. Set both cartridges aside until they are completely dry
  • Replace an ink cartridge by holding it slightly below the dock, then pushing it up and in until it snaps into place. Do the same with the second cartridge. The black cartridge is inserted into the right slot on the dock, while the color cartridge is inserted into the left slot.
  • Close the front door of the printer, plug the printer back in, and turn it on.

I hope this solution will helpful 4 u
Please don't forget to click on Four thumbs which are given below & then write testimonial for my appreciation if it is helpful
THANKS & Keep Using fixya

Jan 26, 2011 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

Left ink cartridge incorrect. It is the right ink


A trick which may work is cleaning the contacts on both the cartridge and the printer.

Make sure you've switched it off first, I'd try gently buffing with a soft dry cloth first.

HP reccommend using distilled water and cotton buds, but not alcohol based cleaning fluids.

Allow the water to evaporate before replacing cartridge and switching on.

May 11, 2010 | Dell 946 All-In-One InkJet Printer

2 Answers

HP 6110 check cartridge error won't clear with new cartridges. Anyone know how to fix this?


Hi,

You could try this way first as its a lot quicker and easier than the official steps from HP:

Just hold down the ENTER button and then press the MENU button. There will be a series of 3 fast, high beeps. Then everything resists and is a-okay. Both problems go away.

OR The HP way as listed below:

The ink cartridge-related error messages may occur due to one
of the following reasons:

* The ink cartridge does not make a proper electrical contact
* The cartridge is bad or wrong
* The cartridge is remanufactured or refilled

To resolve the error, follow these steps:

Step one: Check the print cartridges and clean the cartridge contacts

Even if the cartridge is new, follow these steps to clean the print
cartridge contacts. Print cartridges have a substance on the contacts
to keep them from corroding during storage that may cause poor
electrical contact between the print carriage and the print cartridge.

1. Verify that the product is turned on.

NOTE: If the HP product is not turned on, you will not be able to
remove the print cartridges.

2. Open the top cover or the cartridge access door in one of the
following ways:

* Pull the control panel forward and then lift the top section
toward the back.
* Open the access door on the left or right of the unit. This door
may be located under the scanner glass lid on some flatbed
products.
* On many flatbed products, you raise the front center section of
the unit to access the print cartridges.
* Raise the cartridge access door on the front of the product.

3. After the print carriage stops moving, unplug the power cord. You
must unplug the power cord to prevent the print carriage from
moving.

4. Remove both print cartridges.

5. Verify that the part number on the cartridge is the correct part
number for the all-in-one and that the carriage is not blocked
preventing the cartridges from moving. Visit the following HP Web
site for a cartridge compatibility chart.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bpa00586

6. The electrical contacts of the print cartridge are coated with a
thin layer of grease to protect them from oxidation. This grease
may inhibit the electrical connection and should be removed. Using
a cotton swab or cloth lightly moistened with distilled, filtered,
or bottled water, clean the electrical contacts of the cartridge.
This usually occurs with a new ink cartridge, but may also occur
with an older cartridge.

NOTE: When an all-in-one is used frequently for black and white
printing but infrequently for color printing (for example,
an all-in-one that is used primarily as a fax machine), the
color cartridge will still eventually fail and need to be
replaced. The pins in the print carriage can cause dents
on the contact points of the color cartridge over time
(usually between six and twelve months).

7. Wipe the contacts with a dry, cotton cloth.
8. Reinsert the cartridges and lock them in place.
9. Close the top cover or access door and plug in the power cord.
10. If the error persists, repeat these steps. If further cleaning
fails to resolve the error, proceed to "Step two: Clean the
print carriage contacts" section.

Step two: Clean the print carriage contacts

Have the following materials available to clean the print carriage
contacts:

* Cotton swabs or any soft material that will not come apart or leave
fibers (for example, a scrap piece of clean cotton cloth).
* Distilled, filtered, or bottled water (tap water may contain
contaminants that can damage the print cartridges).

CAUTION: Be careful not to get ink on hands or clothing.

To clean the cartridge contacts inside the product, follow these steps:

1. Turn on the unit.
2. Open the top cover or cartridge access door.
3. After the print carriage stops moving, unplug the power cord.
4. Remove both print cartridges.
5. Using a cotton swab or cloth lightly moistened with distilled,
filtered, or bottled water, clean the electrical contacts of the
print carriage.
6. On models equipped with locking latches, lower the latches.
7. Wait five to ten minutes for the contacts to dry and then plug in
the power cord. The unit will begin to reinitialize. Wait until
the process is complete before proceeding.
8. Reinsert the print cartridges when prompted and then close the top
cover or access door.
9. If the message recurs, replace the print cartridge indicated by the
message.

* If you are using refilled or remanufactured cartridges or non-HP
cartridges, replace them with new HP cartridges. HP cannot
guarantee that refilled or non-HP cartridges will function
correctly in HP products.


10. If the problem still exists, replace both print cartridges. Since
the cartridges are electronically connected through the printed
circuit board, the cartridge not indicated in the message might be
the causing the failure.

If the issue still persists, please click on the link below and install
the firmware update:

ftp://ftp.hp.com/pub/softlib/software3/COL4415/oj-14700-3/HpAiOFWUpdate2_2.exe

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.

1. Download the file "HpAiOFWUpdate2_2.exe" to a local hard drive. Make
note where (in which folder) the file gets copied.
2. The hp all-in-one software for the OfficeJet 6100 series must be
installed on your PC before installing this firmware update. The
OfficeJet 6100 series must also be connected to your PC and turned on
before proceeding.
3. Locate the file "HpAiOFWUpdate2_2" on your hard drive and
double-click the file to install the firmware update.


This should resolve the issue. If you need further assistance, please
reply to this message and we will be happy to assist you further.

You may receive an e-mail survey regarding your e-mail support
experience. We would appreciate your feedback.

Please visit our Owner Services Web site for details on keeping your HP
and Compaq products up and running.

http://www.hp.com/home/ownerservices

I hope this helps

Mike

Jun 14, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Hp 1410 all in one keeps saying prin cartridge error


Follow the steps given below and check for the results

=== Cleaning the ink Cartridges ===

Even if the cartridge is new, follow the steps below to clean the print cartridge contacts. Print cartridges have a substance on the contacts to keep them from corroding during storage that may cause poor electrical contact between the print carriage and the print cartridge.
  1. Verify that the product is turned on. NOTE: If the HP product is not turned on, you will not be able to remove the print cartridges.
  2. Open the unit to access the print cartridges.
  3. After the print carriage (the part that holds the print cartridges) stops moving, unplug the power cord without turning off the unit using the power button. If you turn the unit off the print cartridges will be capped to prevent them from drying out and you will not be able to remove them. You must unplug the power cord to prevent the print carriage from moving.
  4. Remove both print cartridges.
  5. Verify that the part number on the cartridge is the correct part number for the unit.
  6. Using a cotton swab or lint free cloth (like a coffee filter) lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the cartridge. Figure 1: Electrical contacts c00055424.jpg NOTE: When an all-in-one is used frequently for black and white printing but infrequently for color printing (for example, an all-in-one that is used primarily as a fax machine), the color cartridge will still eventually fail and need to be replaced. The pins in the print carriage can cause dents on the contact points of the color cartridge over time (usually between six and twelve months).
  7. Wipe the contacts with a dry, cotton cloth, as shown, to dry the contacts and finish cleaning. Figure 2: Wiping the contacts c00055425.jpg
  8. Reinsert the cartridges and lock them in place.
  9. Close the top cover or access door and plug in the power cord.
  10. If the error continues, repeat these steps. If further cleaning fails to clear the error, proceed to "Step two: Cleaning the print carriage contacts" below.
Step two: Cleaning the print carriage contacts Have the following materials available to clean the print carriage contacts:
  • Cotton swabs or any soft material that will not come apart or leave fibers.
  • Distilled, filtered, or bottled water (tap water may contain contaminants that can damage the print cartridges) CAUTION: Be careful not to get ink on hands or clothing.
Do the follow to clean the cartridge contacts inside the product:
  1. If the unit is off, turn it on.
  2. Open the unit to access the print cartridges.
  3. After the print carriage stops moving, unplug the power cord. Do not turn the unit off before unplugging the power cord.
  4. Remove both print cartridges.
  5. Using a cotton swab or cloth lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the print carriage as shown below. Figure 3: Cleaning the carriage contacts (your model may look slightly different) c00130268.jpg
  6. On models equipped with locking latches, lower the latches. Figure 4: Latches in the lowered position (your model may look slightly different) c00055427.jpg
  7. Wait five minutes for the contacts to dry and then plug in the power cord. The unit will begin to reinitialize. Wait until the process is complete before proceeding.
  8. Reinsert the print cartridges when prompted and then close the top cover or access door.
  9. If the message recurs, replace the print cartridge indicated by the message. If you are using refilled or remanufactured cartridges or non-HP cartridges, replace them with new HP cartridges. HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products. If a new HP ink cartridge is defective, return it to the place of purchase with the receipt, or contact HP to obtain a replacement.
  10. If the problem still exists, replace both print cartridges. Since the cartridges are electronically connected through the printed circuit board, the cartridge not indicated in the message might be the causing the failure
If the issue still persists then try the following steps to identify the problem ink cartridge
1. Remove both the ink cartridges
2. Insert the Color ink cartridge first and close the ink access door
3. Check if you are getting any error message or the ink cartridge light is blinking
4. Now remove the color ink cartridge and then insert the black ink cartridge and close the ink access door
5. Check if you are getting any error message or the ink cartridge light is blinking
Replace the problem ink cartridge anc then check

May 17, 2009 | HP PSC 1410 All-In-One InkJet Printer

1 Answer

C7280 printer wont recognize newly inserted ink cartridge! HELP


Try cleaning the gold contacts on cartridge with DISTILLED water and cotton bud, allow to dry and reinsert. Make   

Apr 15, 2009 | HP Photosmart C7280 Printer

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