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Hp officejet j5780 all-in-one trying to get it to scan. error message: no scan options. refer to device documentation for trouble shoot.

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What is the error mesage on display?

Posted on Mar 08, 2009

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1 Answer

When I click the Scan To button I get an error message that reads: " No Scan Options: Refer to device documentation to troubeshoot." I am using an HP Officejet J57789 All-in-One


Its hardware failure in scanning section,not only scan even copy & sent fax also effected...needs professional to rectify the problem..you are tec guy we can suggest you

Sep 06, 2011 | HP Officejet J5780 All-In-One InkJet...

1 Answer

Refer to device documentation to trouble shoot


you need to set up your scan to option.
this can be done from the hp software
open solution center click settings then scan settings
from there select scan to set up
a window will open and then click on front panel destination list
once again a window will open with a double pane on the left side is your short cut options click on them one at a time click add then once satisfied with options click update the device or ok
if it fails to update reset the printer and try those steps again, or re install just the drivers
if the same message appears then check the settings on your firewall

Mar 22, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

My HP J5780 will not scan.


you document was place in a different direction, try to place the document in the right place and scan again.
hope this helps

Aug 06, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

HP J5780 - Using scanner with print server


no, print server is just that, print server is only good for printing. I don't know if there are a device you can use for all-in -one office machine. I am looking for one myself.

May 29, 2009 | HP Officejet J5780 All-In-One InkJet...

5 Answers

Cartridge error, refer to device documentation for troubleshoot


show me a massage Cartridge error, refer to device documentation for troubleshoot printer model hp officejet 5610 all -in- one what is the problem and how do i solve thnk you

May 22, 2009 | HP Officejet 4315 All-in-One Printer

1 Answer

No scan options say refer to device documention to trouble shoot


Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

Mar 02, 2009 | HP Officejet 4315 All-in-One Printer

1 Answer

How To Get HP Officejet J5780 All-in-One Sacnning


Perform the steps given in the below webpage.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00503569&cc=us&lc=en&dlc=en&product=3301296

If you are not able to find the digital imaging monitor, then search for the file hpqtra08.exe and run.

May 28, 2008 | HP Officejet J5780 All-In-One InkJet...

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