Question about Genius G-Pen 4500, 4x 5.5 4x 5.5 tablet with cordless mouse and pen. Cordless mouse with two buttons...

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My computer doesn't see the device

Hi, here is my problem.
I've owing a Geneus Pen Tablet 5x4 since 2006 year, but I started to use it just on the last week. First 4 days it worked perfect, but then my computer stoped to see the device for a short time. This "dissapering" problem from time to time was repeating more often untill yesterday PC gave up to recognize my PenTablet. So I downloaded new driver version 3, but it didn't help. Then I uninstalled the driver, rebooted the system and against installed the new version of driver. Nothing happend and my PenTablet doesn't work at this moment.
Help me!

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  • zzz_inc Mar 08, 2009

    I've got XP Windows
    I cheked the device Manager list of inputed devices and didn't find there my PenTablet, so I tryied to install it by this Manager, but the automatic serch for just inputed devices doesn't find it


  • zzz_inc Mar 08, 2009

    Yes, there's a usb printer by HP.
    Yes, I've tried to move my Pen to a different usb port.


  • zzz_inc Mar 08, 2009

    Thank you very much! It works and your advice is a great present on the International Day of Mother.
    Thank you from Russia :)

  • Mark Van Skiver May 11, 2010


    1. Plug device into usb port.

    2. Goto My Computer, Right click, goto properties.

    3. goto hardware tab, goto device manager, look for any hardware with ? or X on it.

    4. goto human interface devices (HID), right click & scan for hardware changes.

    5. open up HID look for device if you find device click update driver follow directions.

    6. Cross fingers. Good luck!


  • Mark Van Skiver May 11, 2010

    Are any other usb devices working & have you tried moving it to a different usb port?

  • Mark Van Skiver May 11, 2010

    What Platform are you running?

    Have you checked you device Manager to see if it is not disabled?

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My computer doesn't see the device
G-pen 4500 put the led green is on but nothing is happend help me

Posted on Feb 19, 2011

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I am glad it worked!
Have A Very Happy International Day of Mother!
Your Welcome From U.S.A.

Posted on Mar 08, 2009

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