Question about Dell Dimension 2400 PC Desktop

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Cannot download anything

My computer crashed while I was scanning for virus with "AVG" and
I clicked on something that gave me a warning that this may crash my computer so I immediately clicked to get out of there but it crashed my computer anyway.
I completely lost word perfect 11 and outlook express. No matter what I try to download it will not work. Sometimes it will give a message "cannot initialize" or "file not found".

What I want to know is this: How can I fix this problem IF
I cannot even download a trial program or anything that would fix this because....... I CANNOT DOWNLOAD ANYTHING!
Please HELP!

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  • pmcdonough99 Mar 09, 2009

    I am running windows XP and I have been using AVG for years

  • pmcdonough99 Mar 10, 2009

    Thanks for the suggestions and I am sure they would work BUT unfortunately for me I was so ********** when the crash happened that I deleted AVG program! Not being able to download anything, I cannot download AVG again to look for the missing files?

    Any ideas?



  • pmcdonough99 Mar 21, 2009

    I only have this one computer, the messed up one

  • Mark Van Skiver May 11, 2010

    What platform are you running?

    Have you ran AVG before?

    What more than likely has happened is AVG has placed suspected files in virus vault which your computer no longer has access to.


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Try this.

  1. Launch AVG virus vault. Do this by right clicking on AVG task bar Icon select launch virus vault. Or going to AVG from Start menu select virus vault.
  2. Next select files by date. you should see files that Avg placed in Vault.
  3. Look At the date if it is the day your system crashed Hold down control Key & left click Each file.
  4. Once you Have selected files mouse up to action release control key click action mouse to Restore Files.
  5. It should replace your missing files. But if you healed or wiped them they are gone & you will not see them to restore.
  6. Let me know if this worked.
Please rate. Thank You! Good Luck!

Posted on Mar 09, 2009

  • Mark Van Skiver Mar 10, 2009

    Hum tough one.

    You say unable to download files are you on this computer now, or do you have another computer?


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Use system restore to a restore point before your computer crashed. AVG is one of the best antivirus programs out there. I even recommend it.

If your are using Vista, insert the DVD and boot from the CD/DVD. When you get to the install page select the repair your computer option.
From the options select System Restore.

On a personal tip:

I am currently using BitDefender Tolal Security and I am recommending this one also.
If you have formatted your harddrive, then you are SOL!!!

Posted on Mar 08, 2009

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