Question about Pacific Image PrimeFilm 1800u Film Scanner (35 mm)

1 Answer

Computer can't communicate with scanner.

I have installed this PrimeFilm 1800u scanner on 2 different computers, and it installs fine. But then after installation when I try to open the program to use it, I get the same error message about the computer not being able to communicate to the scanner. One of the computers was Windows XP and the other was Windows Vista. I got online and read the help links. I have already uninstalled and reinstalled the program several times and the same thing happens. Both computers are recognizing the scanner when I look at the devices. What else can I do?

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  • Anonymous Mar 09, 2009

    Not running with vista, not even with the upgrade from cyberview



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Go to START menu click on devices and printer, then locate and click on add device, and follow the instructions.
Hope this helps you

Posted on Apr 09, 2010


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Pacific Image PrimeFilm 1800u Film Scanner : is there a Windows 8 driver out there somewhere? Can anyone offer some help in finding it?

PrimeFilm 1800u will not work on Windows 8.
Here is the response I received from the company for the question:

Where can I get drivers for windows 8? Windows 7 drivers are not working on Windows 8.


Hello, This scanner will not be supported on windows 8, all of our USB 1.0 technology scanner will no longer be supported beyond Windows 7.


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Dear for the driver of pacific image PrimeFilm 1800U please click hear and select your operating system and download the driver.

If u have any query feel free contact me

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Here you are:
Go there and select the correct printer and operating system and it will provide you with a download link :)

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Failure to communicate with scanner (Primefilm 1800u)

1. Start -> Click Run

2. Enter msconfig and click ok

3. Click Startup tab

4. Uncheck program that you don't want to startup

You can disable programs that you don't want automatically load when you start your computer. By disabling these programs will help your computer startup faster.

5. Click Ok and restart
Now you should notice that your computer startup faster.

My Hot Tips to Make Your Computer Faster:

* Regularly check your startup folder to prevent malicious programs installed itself without your knowledge.

* Delete the temporary files from Temp folder (Start > Run > %temp% > delete all files).

* Upgrade your RAM to makes your computer boot faster : )

I hope this article can helps you to make your computer faster..

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For downloading the driver to install your pacific 1800u scanner go to this link:

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