Question about Dell 1125 All-In-One Laser Printer

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Paper is torn at fuser area of Dell 1125 and cannot remove

I need help. I opened the front and the back of the printer and as gently as possible tried to remove the stuck sheet. No luck. Both the bottom and the top tore off. Now I only can see shredded paper from above and below the fuser area and cannot find any way to release, coax forward or pull the offending strip of paper out. When I turn the printer off and on it cycles and I get a message on the printer display ''Fuser Area Jam, Close Rear Cover and turn OFF/ON''. I also get a pop up message on my computer that says: ''Printer Status: 21004, Paper Jam. Please clear paper jam on the back of the printer. Service Tag: CC4Q7C1.'' Thank you in advance for any suggestions.

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  • Anonymous Mar 08, 2009

    Thank you for your response. I do not know how to remove the fuser, so I have not tried that.

    I did turn off and then on with the fuser door closed. That did not move the paper at all, that I could see.

  • skipper259 Apr 06, 2009

    I have the same problem....help!

  • Kevin Hughes May 11, 2010

    Have you tried to remove the fuser and remove the paper? Have you turned the printer off and then on with the fuser door closed? the cycling of the printer when it turns on should move the paper at least partially through..

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THERE, I FIXED IT:

I put a piece of card-stock into the regular paper tray. Then I turned it off and then on again, which tricks it into trying to run the topmost piece of paper (in this case, the card-stock) through the feeder. The card-stock was heavy enough to push the crinkly paper out.

Posted on Jan 11, 2011

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Please double check if all doors, including the paper tray cover, are firmly (repeat FIRMLY !) closed. Seemingly all such are designed as precautionary measures for safe operation.

Posted on Aug 06, 2009

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