Question about Dell Inspiron 1525 Notebook

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Trojan virus on new computer

When connected to Internet for the first time as new, virus pop-up called VirusMelt appeared and could not be removed from desktop,trash,control panel or system. Disguised as sprtcmd.exe and dellupdate.exe -can you help, please, before I send the computer back.

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Please create restore point and scan your computer with updated Trojan remover download and install the software

Posted on Apr 20, 2009

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If the computer is brand new, you may want to consider performing a system recovery. Formatting and reinstalling the Operating System. That is the best way to be sure that you are completely rid of the virus.

Here's a website detailing how to manually remove VirusMelt: http://www.xp-vista.com/spyware-removal/virus-melt-removal

Also, download and run a virusscanner. There are some online scanners you can run: Trend Micro Housecall and Norton Security Scan.

Also download the trial version and run MalwareBytes. Its been excellent in finding and removing viruses and rootkits that may reside on the computer.

After your computer is clean, make sure you have a full Anti-virus program installed and fully updated.

Posted on Mar 08, 2009

  • Ryan Stiers
    Ryan Stiers Mar 08, 2009

    Also, make sure your Operating System (XP or Vista) is updated as well. Viruses are always looking for unpatched holes in Microsoft Operating systems and will put themselves on your computer without any intervention from the computer user, right when a connection to the internet is made with an unsecured computer..

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Find and Delete these Virus Melt Files:
(Learn how to do this)
c:\Program Files\VirusMelt\VMelt.exe
c:\documents and settings\all users\application data\e9756be\vmelt.exe
c:\Program Files\VirusMelt\VirusMelt.url
%UserProfile%\Start Menu\Programs\VirusMelt
%UserProfile%\Start Menu\VirusMelt.lnk
%UserProfile%\Start Menu\Programs\VirusMelt\VirusMelt.lnk
%UserProfile%\Start Menu\Programs\VirusMelt\VirusMelt Website.lnk
Remove Virus Melt Registry Values:
(Learn how to do this)
ce168f53bbd6d5f
b21844c9f89b08fbb
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “VirusMelt
http://www.xp-vista.com/spyware-removal/virus-melt-removal

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Mar 08, 2009

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Do a virus scan and then remove the virus/trojan

If your saying as soon as you turned on the new pc this trojan warning appeared i would take it back
let me know

Posted on Mar 08, 2009

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