Question about Dell 962 Photo All-In-One InkJet Printer

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I have a Dell AIO 962 printer which has always been brilliant, working with a Dell laptop, working on XP. Have just bought an Acer laptop (operating on Vista) and managed to get it to link up with the printer again (after following the advice on your website) but still cannot seem to get the All-in-One Centre to appear, which I need to OCR scan documents into Word! Any suggestions, please? Thanks, Jerry PS I do still have the 2 original installation CDs, although the 2nd one - relating to 'Paint Shop' does not seem to load up properly (asking me to 'Instal CD 1' each time I load it!)

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Download and install the printer firmware . I am hoping that model AIO 960 is the same as yours. 

http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom〈=en&h_client=S-A-R163-1&h_query=+OmniBook+XE3+&submit.x=3&submit.y=2

Posted on Mar 13, 2009

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Trying to add dell photo AIO 962 printer to my toshiba satellite laptop which is running windows 7. have followed dell website instructions to download driver/firmwear etc and chosen vista 32bit under drop...


Hi! Regarding this matter. The dell photo AIO 962 may not be compatible with windows 7 thats why it gives you the error message. You downloaded the driver using vista32 but you have a windows 7 on you machine, its not gonna work. It may work on the toshiba if you gonna downgrade from windows 7 to vista, but if you dont want that option you can wait for sometime to have an AIO 962 update for windows 7 for it to work. Hope this helps and have a good one!

May 12, 2010 | Printers & Copiers

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Having problems downloading drivers for Dell 962


I have a samsung notebook without a place to insert a disc and need to print files from my e-mail using a dell aio 962 printer how do I do this without using the software disc that came with the printer

Jan 26, 2010 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Is there a driver for a Dell AIO 962 for Mac?


Dell does not have a downloadable version for Mac. I looked around for you in their support section and there is no MAC suppost for any of their printers. You might have to get another printer. You could try and call Dell at 800-285-1653 .Good luck

Aug 21, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

I have a similiar problem with my Dell AIO Printer 962


reinstall the printer and fax cd that came with your computer

Jul 10, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

C++ Runtime Error for Dell Photo AIO 962 printer dlbxmon.exe


I had the same problem and was able to fix it by following the instructions in this link:

http://forums.cnet.com/5208-7590_102-0.html?forumID=67&threadID=300180

Apparently, the regular uninstall procedure does not completely uninstall the software drivers. Then, if new drivers or software are installed, a conflict is created between the old drivers and the new drivers. You have to first run the DellXPCleanUpUtility to completely clean out the old software drivers. Then, you can install the new drivers successfully.

Jan 02, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

PDell Photo AIO Printer 962 stopped working after windows update


I had the same issue after downloading the Dell AIO 962 printer update. What worked was using the uninstall mode on the original Dell CD that came with the printer followed by a fresh install from the aforementioned CD. Be sure to uninstall all copies of the drivers before doing the new install. Good Luck!

Nov 10, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Can't find Disc 2


Dell.com, click the support tab. Model>Printers>Printers>962>Confirm.
There are all drivers that you need. Any other untilities can probably be found on the site as well.

Apr 02, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Aio 962 dell


I have the same problem. cant get it to work on vista

Nov 30, 2007 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

My Dell AIO 962 Printer does not respond


The printer is dead and needs replacement. If covered under warranty, u can get a replacement from Dell. Speak to Dell support and they can give you alternative solution.

Nov 08, 2007 | Dell 962 Photo All-In-One InkJet Printer

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