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Check the baud rate of your transmissions. Slow them down to the slowest setting and send a test fax to a helpful person. Slowly increase the baud rate (communication data speed) and send the fax test. When the fax doesn't show up on the receive site, then step one baud rate speed back, and save the setting.
It could also be your fax that is faulty, or even the receive sites fax, also being faulty.
To test your copy-head, insert a document into your loading section of the fax and press copy. If the copy prints out fine, then you know the head is reading correctly.
It is also possible that the receiver fax (the other end) has a printhead failure.
Using the Reports Key Five reports are available: 1 HELP LIST: Prints the Menu Table so you can see at-a-glance how to quickly program every menu selection. 2 AUTO DIAL: Lists names and numbers stored in Speed Dial and One Touch Dial (FAX models only) memory, in numerical order. 3 FAX ACTIVITY: Lists information about the last 200 incoming and outgoing faxes. TX means Transmit; RX means Receive. 4 TRANSMISSION: (CONFIRMATION) Prints a Transmission Verification Report for your last transmission. 5 USER SETTINGS: Lists settings for GENERAL SETUP, SETUP RECEIVE, SETUP SEND, SETUP REPORTS, and TEL SERVICE. The settings for REMOTE FAX OPT are included.
The setting is located in "menu," under fax settings, and you are looking to lower all transmission and receptions speeds/rates. This is due to the fact that voip services do not support faxing, though with this modification you should be able to receive and transmit faxes fine, though this is not a guaranteed fix.
Yes, you must set up your fax machines like this: The receiving fax must be set to auto receive and the telephone line must be inserted in the "line" input. A line must then be connected from the "Tel" to the "Line" of the Transmitting machine, which must be set to "manual receive." This is not really a satisfactory way of doing things as you can't send and receive 2 machines on the same line together. A much better way is to have 2 lines. with a machine attached to each. Get the tel company to put "No answer transfer" on the line as an accesory. Give them the number of the fax machine that transmits. Make it "manual receive" Now you have a versatile system that you can also use the office telephone with.
do you have a seperate fax line? if so check the fax line.
also in the fax menu set up your fax to phone/fax mode, and set up all your fax info.
if you have distinq ring you need to set up your # of rings.