I just changed the Cyan toner on my Epson c1100 but it did not correct the problem. There is a section of about 2cm wide that will not print cyan. The other three colors print fine. I have confirmed this by making four lines (KYMC) across the page and seeing all print perfect except for one section of the Cyan.
Can anyone help?!
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Re: Cyan toner problem
Is the section that is not printing down the r/h side of the page?
If so then it is likely that one of your toners is not "locked" in fully. Open the top panel, lift up the orange lever and pull out the PCU. You can now rotate the cartridges, check each one is fully locked in by the coloured levers on the r/h side. Even if one is slightly raised it will block the path of the laser and cause the symptoms that you describe.
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Make sure that Ready or Sleep is displayed in the LCD panel. Select Change Toner X (The letters C, M, Y, or K appear in place of X, indicating the colors Cyan, Magenta, Yellow, and Black.) in the Reset Menu on the control panel.While the cartridge X you selected above moves to the cartridge replacement position, Please Wait appears on the LCD panel.Replace Toner X appears in the LCD panel when the cartridge to be replaced reaches the cartridge replacement position.Then Open Cover A.Push up the right lever to unlock the toner cartridge. Then remove the toner cartridge from the printer.
On the LCD display choose the 'Reset Menu' Then within that menu keep going through the options till you get to 'Change Toner M' (if it is Magenta). Once you select the appropriate Toner it will rotate to offer the correct toner. Open up the front cover, reach inside and change the position of the coloured part of the cartridge on the right to the Unlock symbol and then ease the cartridge out. It comes out at a slight angle as the part you move to unlock it comes out first. Put the new toner in and turn the coloured part to the locked symbol.
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I struggled with this and it sent me nearly mad. Epson need their heads read for not giving the instructions either on the toner box or inside the printer. What customer care? I'm sure I'm not the only one who has felt like putting a sledge hammer through the ******* thing.
The other answer on this Fixya site says use the printer driver. That's not right for my computer. There is nothing on the driver about it.
To get the correct toner cartridge to face you when you open the front door... use the menu screen on the printer itself and the 4 buttons that are in a wheel shape. By default you are in the Information menu. Scroll down to Reset menu, using the bottom button. Press the right button (with the return arrow) to select this menu. The first visible option is 'Clear warning' which is a useful one to get rid of the endless warnings! But instead of selecting that, scroll down through this Reset menu until you come to 'Change Toner C', which is followed by M then K then Y.
In case you're wondering which is which - they are confusingly not in the same order as the colours on the printer. Cyan (blue), Magenta (red), K Black, Y Yellow.
Hope this saved the sledge hammer, and hope Epson one day think...
You need to remove the cyan cartridge, and thoroughly clean the inside of the printer (please use proper printer cleaning kit, not a damp cloth!). The sensors can get crudded up with loose toner inside the machine.
Yes this one is a pain. On the LCD display choose the 'Reset Menu' Then within that menu keep going through the (many) options till you get to 'Change Toner M' (if it is Magenta) or 'Change Toner C' (if it is Cyan) etcetera.
Once you select the appropriate 'Change Toner' it will rotate to offer the correct toner. Open up the lid at the front (the word Epson is on it). Reach inside and change the position of the coloured part of the toner cartridge on the right to the Unlock symbol and then ease the cartridge out. It comes out at a slight angle as the part you move to unlock it comes out slightly in front of the other side.
Then put the new toner cartridge in and turn the coloured part to the locked symbol and close up.
The same process will allow you to move any of the toners in and out.
If you wait until the colour has completely run out, you will see a message to that effect, and the correct cartride will be presented. If you wish to change before this:
1. On the
printers' control panel, press the "right" button (labeled no. 3) once and then
the "down" button (labeled no. 4) until you see the RESET MENU.
2. Press the
"right" button (labeled no. 3) once.
3. Press the
"down" button (labeled no. 4) until you see "CHANGE TONER X" appear on the
screen (where X is either C, M, Y or K, Cyan. Magenta, Yellow or Black).
4. Press the
"right" button (labeled no. 3) once. The printer will rotate the toner carousel
to the correct position for you to change.
5. Open the
printer door and change the toner as normal.
Sounds like you have a spot of toner on the laser lens. Pull out the waste toner bottle and toward the left of center you will see a little handle sticking out.
This is the cleaner pads that wipes the lens. Pull it in and out a few times. Put the waste bottle back in and print a page or two. you should find your good as new again.