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You need someone to connect an Elsafe Servicing Unit to supply external battery power via the connection cable to power up the device so that you can unlock the safe. The servicing unit attaches to a 9 volt battery to rescue failed safes due to battery problem. Once the safe is open, you can replace the safe's dead batteries.
Find out from Safe suppliers etc. where you can provide power to it and what kind of supply you need, and whether this changes the safe-opening procedure once it's powered up. Set it up and do it, open the safe...and probably change the battery. Then try to remember who needed what backup service....