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it is probley just a mess up so you should let it cool off and if it dosent work after a while go to www.xbox.com/support and just fill in all the stuff and they should email you back in about a day or less
The open tray and unplayable disc is because the lens isn't strong on the drive and needs to have a Pot calibration done to it to make the lens signal stronger. That should fix the open tray/unplayable disc issue. I have done this to quite a few drives and all have been working fine since.
There is a good chance you DVD drive might have either a faulty motor or laser. In this case if you have any type of warranty you should use it but if you don't you'll have to purchase either a new XBox 360 or a new DVD drive.
The new DVD drive will not be able play games if you simply swap the drives. In order to have it play games you'll have to flash the old Key from the broken drive onto the replacement drive.
Either that or if your system is still under the 3 year warranty from RROD by Microsoft you can try to induce RROD on your XBox 360 and take up a claim with them. Most of the time they send u a refurbrished XBox 360 or a new one.
some time your laser is a little wack but if you are haven trouble like that then send it to repair and youll get a new xbox so it works out for you.. or just buy the 29.99 warranty on your box and get a 350.00 new box in 2 weeks. i did that once wen i still had warranty on it so.