Question about NetGear WGR614 Wireless Router

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Netgear WGR614 v7 router

So, I bought a Netgear WGR614 v7 router, and set my internet up. I got everything connected through 'Windows Connect Now' and I can connect to the internet, and play online games over the internet and through downloadable applications, but when I try to connect to Xbox LIVE, there is an error. The test goes through the IP Address, and so fourth, but stops at MTU. I have logged into my router, and changed the MTU setting to a suitable number, but it still doesn't work. I'm at a loss here. I'm really frustrated, and don't want to wait and call GeekSquad to come to my house and set-up my Xbox LIVE for me.Can someone help, please?

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Hello kidd08,
Step 1: Determining the IP Address of a Computer: Follow these steps to check the IP address of a computer for which the Ports are to be opened:

For Windows 2000/XP users:

a. Please click on Start and select Run.
b. Type in cmd and click on OK.
c. In the command prompt, please type ipconfig then press Enter or Return key.
d. Please make sure that the Ethernet adapter has an IP Address that is the same range as the router (e.g. 192.168.1.2 for the computer and 192.168.1.1 for the router).
e. Please note down the IP Address.

Step 2: Logging on to the Router Page:

a. Open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field. Click on Enter or Return key.
c. For security reasons, the router has its own username and password. When prompted, enter admin for the Username and password for the Password, both in lower case letters.

Note: If it doesn't take password as the password, you might have changed it when you have run the NETGEAR Setup CD so please try other passwords. If you can't remember the password, you need to reset the router and run the Setup CD to reconfigure it.

d. You will then see the setup page once you have successfully logged in.
e. A menu will be seen on the left hand side of the router configuration page. Click on the option with the name Port Forwarding/Port Triggering under the Advanced. For older firmware version, click on Port Triggering tab or just click Port Forwarding on Please select the service type.
f. Click Add and another window will pop up.
g. Type Xbox for Name. Set the radio button to Enable.
h. On Outgoing Port Range, set the Start Port and End Port to 3074.
i. On Incoming Port Range, you also have to indicate 3074 for Start Port and End Port. Save the settings by clicking on Apply.
j. Please repeat steps 4 to 7 and indicate 88 for Start Port and End Port. Then change the Name to Xbox2.

Other things to check:

A. Lower down the MTU.

a. Access the Setup page of the router (refer to Step 2 above).
b. Click on the WAN Setup under Advanced tab.
c. Lower down the MTU size to 1492, 1400, 1358 or 1300.
d. Click on the Apply button.

B. Enable UPnP.

a. Go to UPnP tab of the router.
b. Enable UPnP and then save the settings by clicking on Apply. Some websites and devices require UPnP or Universal Plug and Play. Just make sure that it is enabled on the router.

C. Upgrade the firmware.

Note: Follow the steps below if the above troubleshooting still do not allow Xbox to connect using the router.

a. Please verify the router version and model either underneath or at its side panel.
b. Go to http://kbserver.NETGEAR.com/downloads_support.asp and please select the model of the router.
c. Click the appropriate version of the router.
d. Select the link of the latest firmware. Click the button Right-click and Save to Download. Save the file to the Desktop.

Note: Please perform firmware upgrade with Wired or Ethernet connection only.

e. Before upgrading, please write down all current settings since you need to enter them manually.
f. Using the computer hardwired on the router, please launch Internet Explorer and access the Setup page of the router (refer to Step 2).
g. Click on Maintenance and then Router Upgrade.
h. Click on Browse and locate the upgraded file in your Desktop. Then click on Upload.
i. Please wait for the router to reboot.
j. After a successful firmware upgrade, you need to reset the router.
k. Please push the reset button at the back of the router and release after 30 seconds.
l. Unplug the power adapter for 10 seconds and then plug it back in.

Posted on Apr 11, 2009

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