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Can't print because document won't delete

Can not delete document from printer que. Status shows deleting but it will not delete or print.

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You need to restart the print spooler service. Go to control panel>Administrative Tools>Services>there will be a list of programs. Find Print Spooler and right click on it. Stop service then restart. That will clear the print queue and allow you to start printing again..good luck let me know if you have any questions.

Rate this solution with 4 diamonds.

Posted on Mar 07, 2009

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Please be reminded that the printer has to be switched on and the computer needs to recognize it in order to be able to cancel the job.

Posted on Mar 07, 2009

3 Suggested Answers

  • 1 Answer

SOURCE: Cancelled document in printing que, will not delete

turn off the printer then turn it back on

Posted on Apr 04, 2009

JackHeath
  • 1049 Answers

SOURCE: print document w deleting status in que is frozen

This happens periodically, for me restarting the machine has always fixed the issue. If it didn't for you I would suggest removing and reinstalling the printer.

Posted on Dec 09, 2008

  • 987 Answers

SOURCE: I can't "delete" a document from the que

Have you tried to stop the spooler service in services?
Option 1)
Click on start orb
Type in search window:
services.msc
click ok
Scroll down to Print spooler service and click on it in the right side
window.
On the left side click stop the service and wait forthe process to
stop
Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue
then restart the spooler service
Resubmit your new print job.

Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler
folder.)

It is located in:
C:\WINDOWS\system32\spool\PRINTERS

Your print job will show 2 files there Example below:
00002.SHD
00002.SPL

Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service

That will definitely fix it.

Posted on Apr 10, 2009

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1 Answer

Today i was trying to print a document, but then when it came out of my printer, its not how i wanted it to be printed. So i pressed cancel on the printer itself. When i tried printing the document again,...


You must clear the que.

You should be able to download the print driver. Id try clearing the que first. do the three finger wave if necessary to find the process - terminate it - then reopen the que - see if the document is gone.

Unplug your printer - ower and signal ... go get a soda . when you get back plug the stuff back in ... remember - shut the stuff off first!

I hope this helps

a

Sep 23, 2009 | Printers & Copiers

1 Answer

I can't "delete" a document from the que


Have you tried to stop the spooler service in services?
Option 1)
Click on start orb
Type in search window:
services.msc
click ok
Scroll down to Print spooler service and click on it in the right side
window.
On the left side click stop the service and wait forthe process to
stop
Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue
then restart the spooler service
Resubmit your new print job.

Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler
folder.)

It is located in:
C:\WINDOWS\system32\spool\PRINTERS

Your print job will show 2 files there Example below:
00002.SHD
00002.SPL

Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service

That will definitely fix it.

Apr 10, 2009 | Lexmark International Z611 Printer

1 Answer

Can not delete document in print q - nothing else will print


Open task manager,(Ctrl +Alt +delete) and end task on print spooler,delete the file.print spooler will restart automatically.

This works best if you have the que window open first.

Please rate this fixya

Jan 25, 2009 | Lexmark X3550 All-In-One Printer

2 Answers

Printer not printing documents in que


my printer hp psc1315xi all in one printer copier, scanner will not print any documents, not even a test print, there is also a doucument in it that am not able to delet from the printer

Jan 22, 2009 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

Print document w deleting status in que is frozen


This happens periodically, for me restarting the machine has always fixed the issue. If it didn't for you I would suggest removing and reinstalling the printer.

Dec 04, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Printing status frozen and won't delete or print


Have you tried unpluging your printer from the computer as well as unpluging the printer from the electrical? If that doesn't work you should start from scratch... that is remove the printer from the computer memory, delete it, turn off the computer, turn on the computer and go through the installation process as if you just purchased the printer. Barring any mechanical problems as in jams or the such, the printer should return to operational status.

Oct 07, 2008 | HP DeskJet 5150 InkJet Printer

2 Answers

Hp 6110 printer problem


If you have Vista, you probably have to run this with administator privilages (UAC). For XP and
older Windows operating systems, you can start and stop the spooler from the command prompt
(or Start Run).

net stop spooler
net start spooler

Should remove the document from the queue.

Sep 28, 2008 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Lexmerk Z600 Series Printer won't delete document after printing


check your allowed programs in your security suite to see if your print programs are allowed

Nov 14, 2007 | Printers & Copiers

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