Question about Office Equipment & Supplies

2 Answers

Can't print because document won't delete

Can not delete document from printer que. Status shows deleting but it will not delete or print.

Posted by on

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 741 Answers

You need to restart the print spooler service. Go to control panel>Administrative Tools>Services>there will be a list of programs. Find Print Spooler and right click on it. Stop service then restart. That will clear the print queue and allow you to start printing again..good luck let me know if you have any questions.

Rate this solution with 4 diamonds.

Posted on Mar 07, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 78 Answers

Please be reminded that the printer has to be switched on and the computer needs to recognize it in order to be able to cancel the job.

Posted on Mar 07, 2009

4 Suggested Answers

  • 1 Answer

SOURCE: Cancelled document in printing que, will not delete

turn off the printer then turn it back on

Posted on Apr 04, 2009

JackHeath
  • 1049 Answers

SOURCE: print document w deleting status in que is frozen

This happens periodically, for me restarting the machine has always fixed the issue. If it didn't for you I would suggest removing and reinstalling the printer.

Posted on Dec 09, 2008

  • 987 Answers

SOURCE: I can't "delete" a document from the que

Have you tried to stop the spooler service in services?
Option 1)
Click on start orb
Type in search window:
services.msc
click ok
Scroll down to Print spooler service and click on it in the right side
window.
On the left side click stop the service and wait forthe process to
stop
Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue
then restart the spooler service
Resubmit your new print job.

Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler
folder.)

It is located in:
C:\WINDOWS\system32\spool\PRINTERS

Your print job will show 2 files there Example below:
00002.SHD
00002.SPL

Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service

That will definitely fix it.

Posted on Apr 10, 2009

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

There has been a pending document in the que. I tried to delete the document but now it states deleting next to the document in the que. Can not print anything.


Open the Print Que and see if it will let you pause the print job. Then close the que and turn the printer off. Open the print que again and see if it will let you delete it. For some reason every now and again a que will hang. This process should reset the que. It will dump everything in printer memory and should release the document to delete the job. In any event pausing the job should release the printer to print other jobs.

Sep 05, 2010 | Office Equipment & Supplies

1 Answer

Today i was trying to print a document, but then when it came out of my printer, its not how i wanted it to be printed. So i pressed cancel on the printer itself. When i tried printing the document again,...


You must clear the que.

You should be able to download the print driver. Id try clearing the que first. do the three finger wave if necessary to find the process - terminate it - then reopen the que - see if the document is gone.

Unplug your printer - ower and signal ... go get a soda . when you get back plug the stuff back in ... remember - shut the stuff off first!

I hope this helps

a

Sep 23, 2009 | Office Equipment & Supplies

1 Answer

I can't "delete" a document from the que


Have you tried to stop the spooler service in services?
Option 1)
Click on start orb
Type in search window:
services.msc
click ok
Scroll down to Print spooler service and click on it in the right side
window.
On the left side click stop the service and wait forthe process to
stop
Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue
then restart the spooler service
Resubmit your new print job.

Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler
folder.)

It is located in:
C:\WINDOWS\system32\spool\PRINTERS

Your print job will show 2 files there Example below:
00002.SHD
00002.SPL

Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service

That will definitely fix it.

Apr 10, 2009 | Lexmark International Z611 Printer

2 Answers

Printer not printing documents in que


my printer hp psc1315xi all in one printer copier, scanner will not print any documents, not even a test print, there is also a doucument in it that am not able to delet from the printer

Jan 22, 2009 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

Print document w deleting status in que is frozen


This happens periodically, for me restarting the machine has always fixed the issue. If it didn't for you I would suggest removing and reinstalling the printer.

Dec 04, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Printing status frozen and won't delete or print


Have you tried unpluging your printer from the computer as well as unpluging the printer from the electrical? If that doesn't work you should start from scratch... that is remove the printer from the computer memory, delete it, turn off the computer, turn on the computer and go through the installation process as if you just purchased the printer. Barring any mechanical problems as in jams or the such, the printer should return to operational status.

Oct 07, 2008 | HP DeskJet 5150 InkJet Printer

2 Answers

Hp 6110 printer problem


If you have Vista, you probably have to run this with administator privilages (UAC). For XP and
older Windows operating systems, you can start and stop the spooler from the command prompt
(or Start Run).

net stop spooler
net start spooler

Should remove the document from the queue.

Sep 28, 2008 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Lexmerk Z600 Series Printer won't delete document after printing


check your allowed programs in your security suite to see if your print programs are allowed

Nov 14, 2007 | Office Equipment & Supplies

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

2,047 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

101608 Answers

k24674

Level 3 Expert

7993 Answers

yadayada
yadayada

Level 3 Expert

67930 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...