Question about Office Equipment & Supplies
Can not delete document from printer que. Status shows deleting but it will not delete or print.
You need to restart the print spooler service. Go to control panel>Administrative Tools>Services>there will be a list of programs. Find Print Spooler and right click on it. Stop service then restart. That will clear the print queue and allow you to start printing again..good luck let me know if you have any questions.
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Posted on Mar 07, 2009
Please be reminded that the printer has to be switched on and the computer needs to recognize it in order to be able to cancel the job.
Posted on Mar 07, 2009
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Posted on Jan 02, 2017
This happens periodically, for me restarting the machine has always fixed the issue. If it didn't for you I would suggest removing and reinstalling the printer.
Posted on Dec 09, 2008
Have you tried to stop the spooler service in services?
Click on start orb
Type in search window:
Scroll down to Print spooler service and click on it in the right side
On the left side click stop the service and wait forthe process to
Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue
then restart the spooler service
Resubmit your new print job.
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler
It is located in:
Your print job will show 2 files there Example below:
Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service
That will definitely fix it.
Posted on Apr 10, 2009
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