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depending on which operating system you are using this will vary click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it or select audio from the microphone drop down list make sure you have the right one selected and in the volume box make sure the microphone box has a tick in it or select the voice tab and make sure that you have the right media selected also select volume make sure the box for microphone has a tick in it or click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it click start control panel on the left select hardware and sound then select manage audio devices then recording you should see a microphone right click select enablewindows 7 click start control panel on the left select hardware and sound then select manage audio devices then recording you should see a microphone right click selectconfigure speech recognition then you will see earphones with a speaker among a list set up a microphone headset with microphonethen next and next againyou should see your earphones with microphone being configured hope this help you
could be a frequency issue what are you running 44100Khz 48000Khz 96000Khz or higher Try to see what one your tv supports best thing to do is to try the lower frequency's first as not all devices support higher ones this should be done through your sound cards settings
go to control panel and make sure you have that option enabled on the audio controls, also you can check msconfig and make sure it's starting up properly windows key +R msconfig > enter > startup tab find the entry and make sure it's checked.
You can download everything that was on the CD from the Creative website. Make sure you have the exact card model number handy, as there were tens of versions of this card, all called the same on the box. Look for markings on the card itself.