Question about HP Photosmart 2710 All-In-One InkJet Printer

2 Answers

Printer keeps saying ''carriage jam error''...

It says,''Carriage Jam. Open Door, Clear carriage jam and then press OK to continue.''
We have done this and nothing seems to be jammed.

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  • flcracker Apr 25, 2009

    i have same problem,there is some cotton gauze underneath the cartridge dock(i guess it is there to catch spilled ink)mine was swelled up from ink and tangled in the drive shaft that moves the cartridge dock.I had to cut part of it away with a razor and remove it.works fine now.don't see any easy way to replace it,without consulating a service manual.rreynolds

  • copiersplusw
    copiersplusw May 11, 2010

    I like you to do this , I want you to openter and physically the print cartidge assembly manuelly and see if itmovrs free back and forth, is it does then thiers something worng with the home position sensor and actually may not be worth repairing.



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Friends,

The encoder strip may also be dirty, this causes the printer to believe that the carriage moves less than it actually does and tries to compensate by moving the carriage even further - slamming into the left side of the printer as a result.

Carefully leaning the encoder strip with a lint-free cloth wetted with luke warm water (it should not drip!) can fix this problem.

If the carriage stays in the middle of the printer and doesn't move, the carriage drive belt may be broken. Usually this is not replaced so the printer unfortunately has to be scrapped. But contact your local HP support for further advice.

//Al

Posted on Mar 08, 2009

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Mine did the same thing and I just cleaned the white strip with a warm cloth and it was fixed!
Try it before you throw your printer out the window! DB

Posted on Apr 11, 2009

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