Question about Creative Labs Creative Technology Zen MP3 Player

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Creative Labs Zen Mosaic 4GB Black

Shut down - Frozen - tried reset - computers won't recognize it even to charge

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  • dfatman Mar 20, 2009

    player operating fine and just frozen up and will not shut off and my computer does reconized it as being connected.

  • jwhello Mar 23, 2009

    zen mosaic is frozen in shutting down mode will not recog even replugging it into the computer

  • Anonymous Mar 27, 2009

    Frozen on, computer will not recognize, can't recharge

  • Anonymous Apr 02, 2009

    i thought i t might be my lap top, but it won't even work on my desk top is there any hope

  • Lorena78232 Apr 13, 2009

    Yeah dude. I had music on mine already, and then i had to do this thing on my computer that completely removes all files and downloaded links, like limewire, creative central etc. So i re downloaded creative central and all of that ****. Then i spent a few hours downloading new music from limewire, and i tried to transfer it to my zen and it says "player is not connected" or something like that under "transfer"

    but the transfer button isnt even clickable unless theres something plugged in. So idk. someone should help me out...?

  • bbola_baby May 03, 2009

    the screen won't turn on its shut down completley


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Start in Safe Mode: hold Reset in and hold Play/Pause in, then turn on. Choosing reboot usually solves this problem.

Posted on Feb 08, 2010

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Hey, did you get it working? Erm, anyway thats just happened to mine, its easy all you have to do is press the reset button on the side, hopefully it'll work!
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Use a paperclip to push the reset button throught a small hole on the bottom of the Zen. If the battery is dead, you may need to plug it in for a minute and then push the reset button while it's charging.

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Calm down and wait till it's battery will be empty. :) Then charge it in computer and then it will be not frozen. 

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Try to download the "fixer" from Creatives homepage.

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ive got the same thing
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I have the 8gb Zen and I usually end up with a frozen screen when I upload music. I unplugged the Zen and then use a needle to reset the player. It located at the bottom right.

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