My environcare unit switch is ''on'' but not the amber light. And I do not hear the crackling noises of particles being caught and zapped. I just washed the box-units and reinstalled. I know they were ''crackling'' recently, but I do not know if they were working correctly just prior to this mornings clean. Any suggestions? I hate to pay several hundred dollars for somebody to come out, if there is an easy fix. thanks...
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Mine had a latch on the back top with a label, " pull up to clean if crackling". I pulled it up and observed a wiper sliding up the big wire inside. I did it up and down several times and that fixed mine.
it's possible that the ozone generator inside has gone bad. The only way to really know is to remove it from the unit and then test it with a power supply w/correct voltage of coarse. You will smell the ozone immediately if it works upon testing. (clean fresh smell) If it does need replaced, it's an easy fix for anyone with electronics knowledge. You will need to match up the numbers to get the correct replacement. Many are available on Ebay. Always disconnect the power to the unit before taking it apart. Hope this helps, Dave
Larry, since this unit is electrostatic, you may or may not hear little crackles of sparks when it is operational. You should, however, smell a very faint odor of ozone when it is running properly. If you do not hear any sounds from the electrical plates and the air coming out of the unit does not have a little different smell than the air in the rest of the room, then the unit is not functioning properly. In my research of these units, I did see references to replacing the metal fins being required as some claimed they were an consumable element to the purifier and needed periodic replacement to function properly. However, nothing in the owner's manual says they are. It simply says to carefully clean them to avoid damaging the fins or plastic insulation on them.
Other factors to check include: Making sure the unit has at least 12" of open space behind it. Making sure there is 36" of open space in front of it. Give time for dust to accumulate. The manual states that you should check the collection fins after a couple of days to see how much dust has accumulated since cleaning schedules will vary greatly depending on how dusty your home is. Dust collection may take days to start to appear. Make sure the DRYING CYCLE light is not on when the unit is operating. This protection system is designed to remove electrical power from the fins if humidity is detected (which can easily be the case since you are advised to wash the fins in water to clean them).
If the DRYING CYCLE light is not on, you have plenty of air space around the unit, and after days you still do not see anything on the fins, then chances are the issue is internal and will require repair or replacement of parts. Be advised that this unit is no longer made and has no manufacturer supported service or parts availability. Further diagnosis and repair could quickly get costly and in most cases, you are probably better off replacing the unit.
To stop the crackling sound, you need to remove all of the dust particles from the wire in the back. Sometimes when the unit is extremely dirty you can see sparks emanating from the wire, this is what causes the crackling sound. The unit has a built in cleaner you can lift up and down to perform this task, located on the top, but this doesn't work extremely well.
I usually take a can of compressed air and blow as much of the dust I can off the wire and all surrounding internal areas as I can. To do this, approach the unit from the front, and turn the blade door slightly so the wire can be seen. This along with a thorough cleaning of the blades should eliminate the crackling noise. Of course, make sure the device is unplugged before performing any cleaning.
Mine does it too, I finally just tried something else when I was cleaning the blades. I took some alcohol on a qtip and with the blades out of the machine I wiped up and down the line wires that are inside that go from the top to the bottom, and also the little balls that are on the bottom of the wires that slide when you turn your unit upside down. It seems to work, I do it every time I clean the blades. scribner062
To stop the
crackling sound, you need to remove all of the dust particles from the wire in
the back. Sometimes when the unit is extremely dirty you can see sparks emanating
from the wire, this is what causes the crackling sound. The unit has a built in
cleaner you can lift up and down to perform this task, located on the top, but
this doesn't work extremely well.
I usually take a can of compressed air and blow as much of the dust I can off
the wire and all surrounding internal areas as I can. This along with a
thorough cleaning of the blades should eliminate the crackling noise. Of
course, make sure the device is unplugged before performing any cleaning.
Not sure about the smell though. Mine has started to smell a little strange and
I haven't figured out how to fix that problem.
You need to look inside (through the front grill) with the lights turned off, and try to spot the sparking/arcing high-voltage - - what you're likely hearing is a spark where high-voltage is grounding-out due to a fault in the wire insulation or some other insulating structure.
Once you isolate where in the machine it's arcing, you may be able to determine where it is and whether or not it's within your skills to fix it. If it's an XL-15 as indicated by this category, it's no longer in warranty (no longer even supported by the manufacturer, for that matter, so it will be up to you to determine how much you want to work with high-voltage electricity.
If you can find the spark, you might be able to report back here for more detailed advice. Hope this helps.
I had the same problem with mine, it would start then go into drying mode. I got it to work properly by smacking it around for about a week then it went back to it's lil tricks with drying mode again. After trying just about everything short of using it for target pratice, I made sure it was clean and dry then I turned it to the Medium setting, pressed the power button waited just a second for the fan to go into the meduim fan level, then I pressed the power button again holding it in before it went into the drying cycle, while I held the button, (don't release) I wadded up some tape to keep the button depressed then I put some tape over that to keep it that way. It works perfect! Note, mine never had any crackling issues to begin with, just the drying cycle thing so use this suggestion at your own risk. Good luck!
you need to clean the unit entirely, but be prepared, it will eventually do it again and again until it finally stops working all together. I have sent three back in one year and now they won't do anything since itis longer than the 1 year warranty. No wonder theyare bacnkrupt; selling worthless ****!!
OK so after a bit of investigating there is still HOPE!
There are no details about the blinking light except that the unit is "broken". Mine appears to still be somewhat functioning as I smell ionized air.
As you all know, Sharper Image is Bankrupt and their stores have all closed. Here's where the ray of sunshine comes in:
If you purchased the extended warranty all you have to do is call 1-866-686-2463 24 Hours 7 days a week. The gentleman who helped me confirmed the information on my original receipt so there must be some database I am registered under. I will be receiving a replacement within a week.
I will take mine apart to see if I can repair the broken unit and if I find out the problem I will post up.
Here is something for you to try...Unplug the unit and plug it back in while holding down the boost button. This seems to trigger some form of diagnostic. On Low the clean light is red and then amber in the other positions. The boost button flashes. It may do something different for you that is why I bring this up.